Kalpana A

Experienced Salesforce developer with 2.8 years of hands-on experience specializing in Sales, Service and Non-Profit Cloud.

Experience in Customizations, Lightning Flows, Apex Classes, Apex Triggers, LWC, Approval Processes, Webhook Integration, VisualForce Pages, Reports, Dashboards, Lightning Pages, Workflow rule and Process Builder, Einstein Activity Capture, Customer Data Loads, REST API.

Salesforce Developer - Winfomi Technologies - Coimbatore

(2022-08 - 2025-04)

• Handled core Salesforce administration tasks such as configuring custom objects, fields, page layouts, validation rules, Profiles, Roles, Sharing settings, etc., based on business needs.
• Built and maintained Visualforce pages for custom UI and business logic implementation.
• Implemented Lightning Web Components (LWC) to enhance user interface functionality and improve overall user experience. Developed custom components to meet specific business requirements and streamline processes.
• Developed and configured various custom reports, report folders and dashboards.
• Worked on sales cloud module such as web-to-lead, auto-response rules on standard objects like account, contact, lead.
• Worked on the service cloud module such as web-to-case, Email-to-case, escalation rules, assignment rules.
• Implemented and customized Salesforce flows, including auto-launched flows, record-triggered flows, and screen flows, to automate business processes and enhance user experience. Collaborated with stakeholders to gather requirements and design efficient flow solutions tailored to specific business needs.
• Experience with migration of data from excel to SFDC through apex data loader.
• Implemented and managed email services within Salesforce to automate communication processes.
• Developed and maintained Apex Batch and Queueable classes for processing large data volumes and asynchronous operations in Salesforce.
• Designed scalable solutions using Queueable Apex to handle complex business logic with improved system performance.
• Utilized Postman for testing RESTful APIs, validating request-response cycles, and ensuring seamless integration with third-party systems.
• Developed scheduled Apex classes to automate recurring tasks, improving efficiency and reducing manual effort.
• Integrated webhooks for Stripe, Square, and QuickBooks into Salesforce, enabling real-time data synchronization and enhancing business processes. Designed and implemented custom Apex logic to handle webhook payloads, ensuring seamless data flow between systems.
• Utilized Change Sets to deploy customizations and configuration changes from sandbox to production, ensuring smooth and reliable deployment processes.

Bachelor of Computer Applications - Computer Applications - Bharathiyar University