Kalpana Gupta

Experienced hospitality and travel professional with over 15+ years in corporate catering, purchase, and accounts, now expanding expertise into travel planning and holiday consulting. Skilled in client handling, vendor coordination, cost optimization, and delivering end-to-end customer experiences.

Holiday Expert - MakeMyTrip

(2025-04)

• Assist clients in planning customized domestic and international holiday packages
• Handle end-to-end bookings including flights, hotels, transfers, and itineraries
• Provide destination knowledge and recommend tailored travel solutions
• Coordinate with vendors, hotels, and transport providers for smooth execution
• Manage customer queries, revisions, and post-booking support
• Ensure high customer satisfaction and repeat business

Inside Sales Manager - We Skoolhouse (New York Project)

(2024-04 - 2025-01)

• Led outreach and engagement with preschools and educational institutions across India
• Conducted product demonstrations and presentations for prospective partners
• Built partnerships for curriculum, training, and ERP solutions
• Organized and hosted webinars to support engagement and awareness
• Maintained CRM data and tracked progress of leads and client interactions

Business Development Manager (Inside Sales) - Calorie Care – Goodlife IFS Pvt Ltd - Mumbai

(2005-07 - 2024-03)

• Managed long-term client relationships and supported business growth initiatives
• Led coordination across teams to ensure efficient service delivery
• Implemented CRM system (Zoho) to improve tracking and reporting processes
• Developed referral initiatives to support new client acquisition
• Prepared reports and monitored performance metrics
• Contributed to consistent growth through structured planning and execution

Diploma - Hotel Management - K.C. College (2001 - 2002)

Higher Secondary Certificate