Guest Relations Executive / Team Lead at Olive By Embassy (2024-07 – 2026-01)
- Managed front office operations and guest services efficiently.
- Handled guest check-ins, check-outs, and reservations.
- Coordinated with housekeeping and other departments for smooth operations.
- Assisted VIP guests and ensured personalized hospitality services.
- Maintained accurate guest records, billing details, and payment processing.
- Responded to guest inquiries through phone calls, emails, and walk-ins professionally.
- Supported occupancy management and room availability updates.
- Followed hotel SOPs and maintained service quality standards at all times.
- Trained and assisted new team members in front office procedures and guest handling
Senior Guest Relationship Executive at Mr. Oyster LLC (2022-05 – 2023-04)
- Maintained strong guest relationships and handled VIP guests.
- Resolved customer complaints professionally and promptly.
- Assisted in improving guest experience and customer retention.
- Coordinated with hotel departments for seamless guest services.
- Worked closely with internal teams to improve operational efficiency.
- Managed daily reports, shift handovers, and front desk documentation.
Guest Relationship Executive at Brittle LLC (2021-03 – 2022-04)
- Provided personalized guest support and hospitality services.
- Managed guest queries and ensured quick issue resolution.
- Supported front office activities and reservation coordination.
- Maintained positive guest feedback through excellent communication.
Guest Service Associate at Green Park Chennai (2019-05 – 2020-05)
- Assisted guests with check-in/check-out procedures.
- Managed front desk communication and customer support.
- Maintained professional hospitality standards.
- Worked closely with team members to enhance guest experience.
Industrial Internship at Crowne Plaza Greater Noida (2018-08 – 2019-02)
- Trained in front office and hospitality operations.
- Assisted senior staff in guest handling and service activities.
- Learned hotel operations, communication, and customer service skills.
