Kalyan

Results-driven Operations and Risk Compliance professional with 5 years of experience across IT service management, contract compliance auditing, risk tracking, operational analytics, and SLA governance at HCL Technologies and Reliance Retail. Proven track record of spearheading 50+ contract compliance audits, improving SLA compliance by 20%, and reducing manual reporting effort by 60% through Power BI automation. Recognised as Employee of the Year twice in four years for consistent delivery excellence.

Seeking an Operational Risk Analyst or Assistant Manager role within IT audit and compliance at Big Four or technology organisations to drive risk governance, compliance excellence, and operational transparency.

Senior Executive - Operations and Risk Compliance at HCL Technologies (2021-06 – Present)

• Improved SLA compliance by 20% through strategic use of ServiceNow for daily backlog analysis, proactive stakeholder engagement on breach-risk tickets, and systematic elimination of repeated incidents.
• Conducted 50+ contract compliance audits end-to-end, covering contractual document review, stakeholder briefing, evidence collection, non-compliance classification as risk items, and tracking closure in future audit cycles.
• Spearheaded the Ops Hi-5 audit initiative for the Accounts department in Chennai for over 1.5-2 years, single-handedly coordinating with auditors, tracking compliance scope, identifying improvement opportunities, and driving closure of all audit findings with relevant stakeholders.
• Reduced manual ITSM reporting effort by 60% by designing automated Power BI dashboards integrated with ServiceNow data exports, replacing manual Excel tracking with dynamic, real-time operational reporting.
• Implemented a structured risk tracking system that enhanced client satisfaction and operational transparency, contributing to contract renewals with multiple enterprise clients.
• Conducted daily and weekly operational audits for 15+ accounts in Chennai, sharing structured compliance insights with stakeholders to reduce non-compliance and improve service delivery consistency.
• Managed project coordination responsibilities for three to four months, prioritising cross-functional team activities, coordinating with clients and internal teams, and ensuring timely delivery of project deliverables.
• Recognised as Employee of the Year twice in four years for outstanding performance in operational risk, compliance, and audit delivery.

Graduate Engineer Trainee at Reliance Retail (2017-09 – 2018-08)

• Optimised supply chain operations for 50+ retail outlets, achieving a 10% reduction in delivery delays through structured logistics analysis and vendor coordination.
• Developed an inventory monitoring system using SQL-driven analysis, improving the fill rate by 15% and reducing stockout instances across the outlet network.
• Enhanced the vendor onboarding cycle by 25% through SQL-based process analysis and streamlining of onboarding documentation and approval workflows.

MBA in Marketing & Operations – SSN School of Management (2021)

B.Tech in Mechanical Engineering – SRM University (2017)