IS Organizational Effectiveness Manager at Amgen Technology Private Limited (2025-10 – 2026-02)
- Spearheaded PI Planning and Agile Release Train execution across compliance-heavy programs, ensuring seamless coordination of cross-team dependencies and alignment with business priorities.
- Facilitated Scrum and SAFe ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Inspect & Adapt), driving predictability and continuous improvement across distributed teams.
- Acted as a servant leader, coaching Product Owners and delivery teams on Lean-Agile principles to foster empowerment, accountability, and value-driven delivery.
- Proactively identified, tracked, and mitigated risks and impediments, enabling uninterrupted delivery of critical IS initiatives.
- Partnered with stakeholders to align backlog prioritization with business value and compliance requirements, balancing innovation with regulatory obligations.
- Championed continuous improvement initiatives, leveraging retrospectives and metrics (velocity, predictability, quality) to enhance delivery efficiency and stakeholder satisfaction.
- Established transparent reporting frameworks via JIRA, Confluence, and Azure DevOps, ensuring visibility of progress, dependencies, and risks across leadership levels.
- Cultivated a culture of collaboration and learning, mentoring teams and peers to adopt Agile best practices and elevate organizational maturity.
Project Lead - Systems at Mphasis Limited (2022-01 – 2024-12)
- Led Agile teams through Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) to ensure iterative delivery and team alignment.
- Managed project scope, timelines, and risks while tracking progress using dashboards, burndown charts, and velocity metrics in Jira and Azure DevOps.
- Collaborated with Product Owners to refine and prioritize backlogs, ensuring clarity of user stories and alignment with business goals.
- Identified and resolved impediments, mitigated risks, and managed dependencies across cross-functional teams to maintain delivery momentum.
- Provided regular status updates and Agile metrics to stakeholders and leadership for transparency and informed decision-making.
- Promoted a culture of continuous improvement through retrospectives, feedback loops, and Agile coaching.
- Balanced Scrum Master and Project Manager responsibilities by overseeing delivery milestones, stakeholder engagement, and release planning.
- Fostered high-performing team environments through servant leadership, effective communication, and conflict resolution.
- Ensured adherence to Agile best practices and supported SAFe implementation across distributed teams.
Scrum Master - II at Real Page India Private Limited (2020-01 – 2021-12)
- Facilitated Agile ceremonies including Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives, ensuring team alignment and continuous delivery of high-quality features.
- Collaborated with Product Owners to manage and refine product backlogs, prioritize user stories, and define clear sprint goals aligned with business objectives.
- Removed team impediments and coached team members on Agile best practices, resulting in improved velocity and enhanced team collaboration.
Senior Software Engineer – Application Development at S&P Global (2020-01 – 2020-12)
- Led enterprise-wide Agile transformations by coaching Scrum Masters, Product Owners, and leadership teams, resulting in a 35% improvement in delivery predictability and team performance.
- Designed and facilitated Agile workshops and training programs to elevate Agile maturity across departments, enabling consistent adoption of Scrum, Kanban, and SAFe practices.
- Mentored cross-functional teams and leadership on Agile values, servant leadership, and continuous improvement, fostering a culture of collaboration, innovation, and accountability.
Senior Consultant at Datamatics Global Services India Pvt Ltd (2019-01 – 2019-12)
- Facilitated Agile ceremonies including Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives, ensuring team alignment and continuous delivery of high-quality features.
- Collaborated with Product Owners to manage and refine product backlogs, prioritize user stories, and define clear sprint goals aligned with business objectives.
- Removed team impediments and coached team members on Agile best practices, resulting in improved velocity and enhanced team collaboration.
Professional 2 – Application Delivery at DXC Technology (2018-01 – 2019-12)
- Elicited and analysed business requirements through stakeholder interviews, workshops, and user story mapping, translating them into actionable product backlogs aligned with Agile delivery goals.
- Facilitated Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) while coaching teams on Agile best practices to ensure iterative delivery and continuous improvement.
- Collaborated with cross-functional teams to define acceptance criteria, prioritize features, and ensure traceability from requirements to release, enhancing product quality and stakeholder satisfaction.
- Proactively removed impediments and managed dependencies across teams, while maintaining clear communication between business units and development teams to align expectations and outcomes.
Associate at JPMorgan Chase (2016-01 – 2017-12)
- Bridged the gap between business and technology by gathering, analyzing, and translating complex requirements into user stories and acceptance criteria, ensuring clarity and alignment across stakeholders and development teams.
- Championed Agile delivery by facilitating Scrum ceremonies, coaching teams on Agile principles, and fostering a culture of ownership and continuous improvement.
- Enabled data-driven decision-making by defining KPIs, tracking sprint metrics, and presenting actionable insights to leadership, resulting in improved delivery cadence and stakeholder satisfaction.
- Orchestrated cross-functional collaboration between product, QA, and engineering teams to manage dependencies, mitigate risks, and deliver high-value features on time and within scope.
Senior Consultant at TEK Systems (2016-01 – 2016-12)
- Gathered and translated business requirements into clear, actionable user stories and functional specifications, ensuring alignment between stakeholders and development teams.
- Facilitated Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives), promoting team collaboration, transparency, and timely delivery of project milestones.
- Collaborated with cross-functional teams to prioritize backlogs, define sprint goals, and track progress using Agile metrics such as velocity, burndown charts, and cycle time.
- Identified and resolved blockers, managed dependencies, and supported continuous improvement initiatives to enhance team performance and stakeholder satisfaction.
Consultant at Polaris Consulting & Services Limited (2015-01 – 2015-12)
- Facilitated Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives), promoting team collaboration, transparency, and timely delivery of project milestones.
- Collaborated with cross-functional teams to prioritize backlogs, define sprint goals, and track progress using Agile metrics such as velocity, burndown charts, and cycle time.
- Identified and resolved blockers, managed dependencies, and supported continuous improvement initiatives to enhance team performance and stakeholder satisfaction.
Consultant at vCentric Technologies (2014-01 – 2014-12)
- Gathered and translated business requirements into clear, actionable user stories and functional specifications, ensuring alignment between stakeholders and development teams.
- Facilitated Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives), promoting team collaboration, transparency, and timely delivery of project milestones.
- Collaborated with cross-functional teams to prioritize backlogs, define sprint goals, and track progress using Agile metrics such as velocity, burndown charts, and cycle time.
- Identified and resolved blockers, managed dependencies, and supported continuous improvement initiatives to enhance team performance and stakeholder satisfaction.
Analyst at Deloitte Support Services India Private Limited (2012-01 – 2014-12)
- Led requirements elicitation sessions with stakeholders to gather business needs, translating them into detailed user stories, process flows, and functional specifications for development teams.
- Conducted gap analysis and feasibility studies, aligning business objectives with technical solutions and ensuring traceability throughout the project lifecycle.
- Collaborated with cross-functional teams to validate requirements, support backlog grooming, and prioritize features based on business value and customer impact.
- Supported functional testing efforts by reviewing test cases, validating business logic, and participating in UAT to ensure solutions met stakeholder expectations.
- Facilitated stakeholder demos and change request discussions, ensuring alignment on deliverables and capturing feedback for iterative improvements.
QA Analyst at Thomson Reuters (2011-01 – 2012-12)
- Analysed business requirements and functional specifications, translating them into detailed test scenarios and traceability matrices to ensure end-to-end coverage of business needs.
- Designed and executed functional test cases for web and enterprise applications, validating workflows, UI behaviour, and backend logic against acceptance criteria.
- Collaborated with stakeholders, developers, and QA teams to clarify requirements, identify gaps, and ensure alignment between business goals and technical implementation.
- Documented test results, logged defects, and worked closely with developers during defect triage and resolution, ensuring timely closure and quality assurance.
- Supported UAT and production validation, acting as a liaison between business users and technical teams to ensure smooth releases and minimal post-deployment issues.
Engineer - Software at SLK Software Services India Private Limited (2010-01 – 2011-12)
- Assisted in gathering and documenting business requirements through stakeholder interviews, workshops, and process analysis for internal tools and customer-facing applications.
- Supported data analysis and reporting using Excel and SQL to identify trends, track KPIs, and provide actionable insights to product and operations teams.
- Collaborated with cross-functional teams including developers, QA, and product managers to ensure clear understanding of requirements and smooth project execution.
- Participated in UAT and functional testing, validating features against business needs and logging defects for resolution.
- Created process flow diagrams and user stories to support Agile development.
Student – Computer Applications at Wipro Technologies (2008-01 – 2010-12)
- Designed and executed functional test cases based on business requirements and user stories, ensuring comprehensive coverage of application workflows and edge cases.
- Performed end-to-end, regression, and system testing across web and mobile platforms, validating functionality, usability, and data integrity.
- Logged, tracked, and verified defects using tools like JIRA and Bugzilla, collaborating closely with developers and product teams for timely resolution.
- Created and maintained test documentation including test plans, test scenarios, and traceability matrices to support audit and compliance needs.
- Participated in requirement reviews and sprint planning sessions, providing QA insights and identifying potential risks early in the development lifecycle.
