Kalyankar Hemika

Highly dedicated and detail-oriented voice Executive, responsible for handling customer queries, explaining about the policy terms & conditions along with claiming process. Proven ability to streamline workflows and increase the positive feedback reviews on the company. Committed to provide the highest level of service and contributing to the success of the organization.

Relationship Manager/Accountant - RR Apparels

(2025-01 - 2025-12)

• As a Relationship Manager worked to build strong relationships with existing clients and establish new contacts through networking, Responded quickly to fullfill the need of the buyer & seller.
• Educated clients on the state of the real estate market and options available to them.
• Consistently pursued and followed up on leads.
• Financial statement preparation (Balance Sheet, Income Statement, Cash Flow)
• Managed day-to-day business processes, including cash flow management, balance sheets, and income statements within the "My Bill Book" platform.

Voice Executive (Escalation desk) - Square we make simple

(2024-05 - 2024-12)

• Dealing with corporate and retail policies, explaining the policy terms & conditions, making outbound calls to potential and existing customers to clear their queries, Handling the grievances to preserve the company's reputation.
• Communicated with distraught customers to resolve complaints and escalations quickly and professionally. For unresolved query recording incidents and their status in CRM (Customer Relationship Management) for further validation.
• Achieved a 95% 5-star customer satisfaction rating for having a friendly, understanding and patient attitude towards customers.
• As health insurance ensures customer escalations are resolved with agreed upon timelines to reduce the escalation volumes.

Diploma - Electronics and communication - Kamala Nehru Polytechnic for women (2021 - 2024)

School of Secondary Education (SSC) - Government Girls High School (2019 - 2020)