Kamal Kumar

Customer-focused CRM professional with over 15 years of experience in the real estate sector, spanning pre-sales, post-sales, and end-to-end customer lifecycle management. Skilled in builder-buyer agreement execution, home loan facilitation, payment and ledger reconciliation, and RERA/regulatory case resolution. Proven track record of serving as a single point of contact for customer grievances and ensuring timely, compliant documentation across the property sale and handover process.

Assistant Manager – CRM (Frontend) - M.R. Proview Group - Noida

(2011-09)

Manage the complete customer journey from booking through sale deed execution and physical handover of property.

• Onboard new buyers and maintain ongoing correspondence via email, WhatsApp, and formal communication channels.
• Execute Builder-Buyer Agreements (BBA) and coordinate home loan assistance, bank documentation, TPA, and loan disbursement.
• Resolve customer queries within defined turnaround times, acting as single point of contact for grievances related to construction updates, payment terms, and customizations.
• Issue demand notes, payment reminders, and termination notices in line with agreed payment schedules; maintain accurate customer records and payment data in the 4QT real estate management system.
• Perform manual GST and delayed-payment interest calculations, and prepare full-and-final (F&F) settlement statements.
• Coordinate with internal accounts teams to reconcile ledger discrepancies and ensure mandatory disclosure documentation is complete.
• Independently manage transfer, endorsement, and nomination processing for flats, along with sale deed coordination.
• Liaise across departments to resolve customer issues and drive settlement of RERA and regulatory (RC) cases.

Sr. Executive – CRM (Backend) - Connoisseur Infrabuild Pvt. Ltd. - Noida

(2011-03 - 2011-09)

Supported all pre-sales and post-sales activities for residential projects.

• Maintained comprehensive customer records in ERP (4QT) and Excel, ensuring data accuracy and completeness.
• Handled queries from customers and marketing executives, and prepared documentation aligned with agreed payment plans.
• Processed documentation for refunds, transfers/endorsements, surrenders, and cancellations.

Back Office Executive - Infosoft Technologies - RDC Raj Nagar, Ghaziabad

(2007-06 - 2010-05)

Gained two years of back-office operations experience, building a foundation in documentation, data management, and customer support processes.

B.A. - Delhi University (2008)

Intermediate - NIOS, New Delhi (2005)

High School - U.P. Board (2003)