Operations, Customer & Team Management
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Having 20+ years of profound experience in QSR/Hospitality Operations Management & Customer Service Excellence, Team building, Sales & Profitability, New process setup, New Store opening, Stake holder management in an organization of high repute.
In my recent role, was heading Ecommerce warehouse management, leading First-Middle & Last Mile operations for Flipkart Internet Pvt Ltd.
I possess strong leadership skills with people from different region and have managed small to large team of 6-600. Broad commercial and operational experience in equity or franchise setups, highly focused on EBITDA & Customer satisfaction.
Completed Hotel Management from Mumbai University post my graduation.
