Senior Executive – MIS and Operations - ISS Facility Services - Pune
(2025-11)
Client – Barclays Global Service Centre, Pune
- Manage MIS reporting and operational dashboards for a large-scale business operation supporting 5,000+ employees, overseeing the performance of 8 service vendors to ensure SLA compliance and service excellence.
- Prepare daily, weekly, and monthly MIS reports, KPI dashboards, management presentations, and project trackers to support operational reviews and business decision-making.
- Analyze operational data to identify trends, improve resource utilization, monitor performance, and support continuous process improvement initiatives.
- Coordinate with internal stakeholders, service providers, and cross-functional teams to ensure smooth operations, timely issue resolution, and effective service delivery.
- Maintain master data, billing records, audit documentation, and Procure-to-Pay (P2P) records, ensuring data accuracy, compliance, and audit readiness.
- Support budgeting, cost analysis, quotation management, invoice validation, and vendor performance reviews through data-driven reporting and operational insights.
Administrator - KK Rich Estate Ltd - London E7 8JX
(2025-01 - 2025-09)
- Prepared property valuation reports using market research, analytical tools, and accurate data interpretation to support business decisions.
- Managed CRM records, client information, appointment scheduling, and property viewing coordination to ensure efficient customer management.
- Maintained compliance documentation, supported property transactions, and coordinated with internal teams, contractors, and stakeholders for smooth operations.
- Utilized AI-based applications for property listings and provided end-to-end administrative support throughout the transaction process.
Volunteer Experience – School Office - Cranbrook Primary School - Ilford, London, IG1 3PS
(2024-03 - 2024-11)
- Supported administrative operations by maintaining records, documentation, financial trackers, and inventory records while ensuring data accuracy and confidentiality.
- Provided communication support and translation assistance for parents and school staff.
Senior Executive – Billing and Operations - ISS Facility Services - Pune
(2015-03 - 2022-04)
Client – Barclays Technology Centre, Pune
- Managed monthly billing and reconciliation worth approximately INR 8 Crores across PAN India operations, ensuring accuracy, timely processing, and financial compliance.
- Reduced outstanding invoices by 85% through proactive follow-up and process improvements.
- Improved billing efficiency by supporting automated billing implementation.
- Delivered accurate MIS reports and dashboards that supported operational and management decisions.
- Successfully coordinated with multiple stakeholders and vendors to ensure uninterrupted operations.
Commercial Executive – Facility Operations - ISS Facility Services - Pune
(2012-08 - 2013-09)
Client – Barclays Technology Centre, Pune
Purchase Officer - Sany Heavy Industry Pvt Ltd - Pune, India
(2010-01 - 2012-08)
- Raised purchase orders based on production team requirements, monitored inventory through monthly audits, and initiated timely reorders to ensure optimal stock levels.
- Verified and processed invoices accurately, coordinating with accounts for smooth payments.
- Resolved delivery discrepancies and supplier issues, maintaining continuity in operations.
- Resolved delivery discrepancies and supplier-related issues in a timely manner, ensuring smooth operations.
- Maintained procurement records, including invoice trackers, contracts, vendor details, and compliance documents.
- Assisted in vendor onboarding to support supplier base expansion and procurement efficiency.
