MALL OPERATIONS | RETAIL OPERATIONS | COMPLIANCE'S | VENDOR MANAGEMENT | TEAM MANAGEMENT
A professional with over 19 years of experience in Retail Operations, Mall Operations, Store Development, Sales & Marketing including Customer facilitation, Business development, Team Management, Vendor management & Compliance's. A proven track record of increasing revenues, setting benchmarks in customer service, streamlining workflow and creating a team work environment to enhance productivity, SOP implementation. Responsible for implementing the mall's ABP and maximize tenant and shopper satisfaction.
Ensure all processes, policies, and guidelines are implemented in conformity with set standards. Co-ordinate events in the mall and develop initiatives to increase footfall. Make build solid relationships with tenants and ensure adherence to Mall's standards.
Assist tenant during shop fit, handover, and evacuation processes. Implements the Budget plan for OPEX and CAPEX. Make sure all the employees understanding there JD with clear KPI's. Ensure the mall has the required AMC and monitor the performance of service provides.
Ensure all service providers comply with the terms and condition of the contract & SLA. Ensure common areas are well maintained (technical, cleaning and security) by ensuring regular and adhock inspections are conducted as per standards. Ensure critical issues are reported immediately and follow-up solving the problem.
Assist in the co-ordination of emergencies and crisis management to ensure business continuity retained. Ensure H&S inspections are conducted as per schedule (mall assets, Tenant units).
Operations Manager - MILESTONES PROPTECH MANAGEMENT - Pune
(2024-01 - 2025-11)
Operations Head - SILVERSKY CAPITALS - Pune
(2021-07 - 2024-01)
Head Of Operations - TEKNOVA BUILDCON LLP - KAKADE BIZZ ICON - Pune
(2019-04 - 2021-04)
Mall Manager - LANDMARK GROUP - CENTREPOINT - Riyadh – Saudi Arabia
(2015-06 - 2018-06)
Sr. Executive – Operations - PIONEER PROPERTY ZONE SERVICES PVT LTD - Pune
(2012-06 - 2015-05)
Store Manager - RAYMOND APPAREL LTD - Pune
(2011-09 - 2012-05)
Asst. Store Manager - JC RETAIL (I) Pvt Ltd - Pune
(2010-07 - 2011-08)
Department Manager - FUTURE GROUP (PRIL) - CENTRAL - Pune
(2008-01 - 2010-06)
B.A. - Economics - SPPU - Savitribai Phule Pune University
