Kana Ram

According to The Company Policy Allocating Laptop & Desktop For to The New Users.

 Configuring Windows 10 pro\ windows 11 The New User’s System.

 Work Independently in Troubleshooting and Providing Solution to

Unresolved Hardware and Software Problem Through Trouble

Ticket System.

 Network Printer & Plotter Configuration and Management.

 MS office 365 problems (Outlook, Office, Teams, OneDrive, SharePoint,

Windows).

 User Mail Management Backup & Configuration in MS Outlook

 Configuring and Testing of Any New Hardware and Software.

 Provide Support in Resolving Networking Problem and Troubleshooting Of LAN Connectivity issues.

 Routers, Switches Troubleshooting

 DNS,DHCP and VPN Active Directory Troubleshooting issues.

 Configuring TCP/IP Properties and Mapping Network Drive.

 Communicating directly With Users On Phone and email to address

Their issues.

 Creating and Managing shared Folders to The Users.

 Standard Software Installation M.S Office 365 E1/E3 license,

Adobe Reader, Staad Pro, V6 Primavera P6 2022,Sophos,AutoCAD

Full /LT, Microsoft Team, BIM Software, Creo.6.0,TeamViewer.

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