Assistant Manager (CRM) - Emerald Home Developers Ltd.
(2026-03)
- Manage the complete customer lifecycle from booking to possession, registration, and handover.
- Handle customer documentation including BBA, allotment letters, demand letters, Handover letters, Conveyance deed, Possession Letters, Reminders, transfers, cancellations, Loan cases documents (PTM/TPA/SANCTION) and KYC compliance.
- Oversee post-sales operations, customer communication, payment follow-ups, and coordination for receipts and demand letters.
- Maintain CRM records, customer databases, MIS reports, and ensure data accuracy.
- Address customer queries, complaints, and escalations to ensure high customer satisfaction.
- Coordinate with Sales, Finance, Legal, and Project teams for seamless customer service and issue resolution.
Assistant Manager (CRM) - LK & Associates
(2025-03 - 2026-03)
- Lead Generation through Social Media & Digital Platforms
- Vendor Management, Procurement & Price Negotiation, Daily, Weekly & Monthly Performance Reporting
- SOP (Standard Operating Procedures) Development & Documentation
- MOM (Minutes of Meeting) Preparation, Action Tracking & Follow-ups
- Process Improvement & Administrative Operations Management.
CRM Executive (Customer Service & Success) - BPTP LIMITED
(2023-09 - 2025-03)
- KYC Documentation, Verification & Compliance Coordination
- Billing, Accounts Coordination & Payment Collection Follow-ups
- Accounts Statement, Invoices, Demand Letters & No-Dues Certificate Issuance
- Interest Reconciliation, Waiver Cases & Credit Note Processing
- Cross-Functional Coordination with Legal, Projects, Security & Maintenance Teams
- Site Issue Resolution (Maintenance, Electricity & Security Related Matters)
- MIS Reporting, Documentation & Process Coordination.
