Kanishak Tiwary

Highly motivated IT professional with hands-on experience in technical support, networking, and system troubleshooting. Skilled in LAN, operating systems, network protocols, and computer hardware. Seeking opportunities to grow in IT infrastructure, cloud, and support engineering roles while delivering reliable technical solutions.

Technical Support Specialist at Mittsure Technology LLP (2025-05 – Present)

• Provided customer support via email, chat, tickets, phone, and virtual meetings.
• Delivered on-call support to resolve urgent technical issues.
• Collaborated with Technical Support, Engineering, Product, and Service Delivery teams.
• Investigated client issues, documented cases, and drove resolution.
• Ensured strict adherence to SLAs, response times, and priority handling.
• Acted as an escalation point for Customer Success and internal teams.
• Resolved technical complaints independently without managerial intervention.
• Troubleshot issues ranging from simple faults to complex multi-factor problems.

Associate Customer Support at Edu Tinker (2024-10 – 2025-04)

• Resolved complex customer issues with effective solutions.
• Provided accurate technical feedback and guidance.
• Escalated unresolved problems to higher-level technical teams.
• Ensured service quality and customer satisfaction.

Associate Customer Support at Tech Mahindra (2024-04 – 2024-08)

• Resolved complex customer issues with effective solutions.
• Provided accurate technical feedback and guidance.
• Escalated unresolved problems to higher-level technical teams.
• Ensured service quality and customer satisfaction.

Associate Customer Support / Technical Support Executive at Elsamex Maintenance Services Ltd. (2022-07 – 2023-08)

• Provided customer support through email, chat, and phone.
• Maintained and administered computer networks and computing devices.
• Diagnosed and resolved hardware and software issues.
• Installed, configured, and updated system software and applications.
• Delivered technical assistance, ensuring smooth IT operations.

Master of Computer Application in Computer Application – Sarvepalli Radhakrishnan University (2022-07 – 2024-07)

Bachelor of Computer Application in Computer Application – IMPACT College (2018-08 – 2021-08)