Kanishk Jethi

Dynamic Customer Support Associate with a proven track record at Concentrix, excelling in identity verification and issue resolution. Demonstrated expertise in maintaining compliance and record accuracy while enhancing customer satisfaction. Strong analytical thinking and attention to detail contributed to meeting quality targets in a fast-paced environment.

Customer Support Associate at Concentrix (2026-02 – Present)

• Verified customer identity and account information to ensure compliance with company procedures.
• Review customer records and documentation for completeness and accuracy.
• Maintain accurate customer records using internal systems.
• Handle confidential customer information with professionalism.
• Investigated account-related issues and coordinated solutions with internal teams to enhance customer satisfaction.
• Escalate complex cases for timely resolution.
• Met quality and productivity targets while managing customer inquiries in a fast-paced blended process.

Class XII in Humanities – St. Xavier's Senior Secondary School (2022-03)

Class X – St. Xavier's Senior Secondary School (2020-03)