General Manager - Hotel Shiva Continental - Mohebewala, Dehradun
(2025-11-24)
- Managed daily business operations and staff performance
- Developed strategies to improve productivity and revenue
- Monitored budgets, expenses, and financial performance
- Ensured high customer satisfaction and service standards
- Coordinated with different departments for smooth operations
General Manager - Hotel Calista - Patel Nagar, Dehradun
(2020-03-25 - 2025-11-23)
- Assisting front office executives with front desk operation
- Assisted with new Hire Training sessions
- Reviewed guest feedback online and on hotel website
- Mainly responsible for online Business promotion & taking Banquet party's & Its Arrangement
- Maintain service standards in accordance with establish polices and procedures
- Provide appropriate standards whilst dealing with VIP guest in order to achieve 100% guest satisfaction
- Maintain proper inventory and maintenance of equipment & operating supplies
- Take responsibility of handling Food and Beverage inventory monthly and par stock for daily function
- Train employees on regular basis food, beverage, hygiene and other matters related to the job
Manager - Mid Way Palms Resort - Raiwala Dehradun
(2018-07-01 - 2020-03-15)
- Assisting front office executives with front desk operation
- Assisted with new Hire Training sessions
- Reviewed guest feedback online and on hotel website
- Mainly responsible for online Business promotion & taking Banquet party's & Its Arrangement
- Maintain service standards in accordance with establish polices and procedures
- Provide appropriate standards whilst dealing with VIP guest in order to achieve 100% guest satisfaction
- Maintain proper inventory and maintenance of equipment & operating supplies
- Take responsibility of handling Food and Beverage inventory monthly and par stock for daily function
- Train employees on regular basis food, beverage, hygiene and other matters related to the job
Restaurant Manager - Sosha Café & Bar & Fun Factory (V Group Entertainment) - Chandigarh
(2016-01-05 - 2018-07-28)
- Responsible for Staffing & recruitment for the Restaurant
- Looking after the entire operation of Restaurant & Parties arrangement
- Retaining regular guest
- Take responsibility of handling Food and Beverage inventory monthly and stock for daily function
- Handling the POS system and Giving Every one Training & check billing procedures, setting cheque and obtaining reports
Supervisor (Floor Manager) - Cesar Confectionary & Restaurant (DUBAI) - Dubai
(2013-02-15 - 2015-12-15)
- Building strong Relationship with Companies which gives Regular Business to Out Let
- Developing relationship with the local Business Community
- Promoting Restaurant services and Facilities to guest at every Opportunity
- Creating Positive working environment for the Staff
F&B Manager - Spice Hotel - Dehradun
(2011-03-12 - 2013-01-25)
- Getting touch with many corporate for more business for our hotel
- Responsible for updating our regular guest & corporate for new offers in our room rates and food
- Making arrangements for party's and Seminars
- Answering Queries and complaints through mail or phone
Senior Captain - Softel Plaza Hotel - Dehradun, Uttrakhand
(2010-12-12 - 2011-01-23)
- Mainly responsible for Room Service & taking care of Banquet party's arrangmnet
- Handling Guest queries & complains regarding service
- Looking after the Restaurant opening & Closeing
- Retain the regular guest with best possible way
Trainee Steward - Hotel Madhuban - Dehradun, India
(2006-01-15 - 2007-11-02)
It is a 04 star Hotel, The hotel has [74 Rooms], [01 Restaurant & 01 Bar], [09 Banquet & Conference hall], [24hrs Room service], [24 hrs coffee shop] [including all 4 star rated hotel facilities.
- Welcoming and serving Restaurant guest
- Tidying the dining room after meal service
- To ensure the guests receive high quality services and service provision
- To ensure that health and safety and procedures are respected (especially HACCP)
- Hygiene
- Storage
- Politeness
- Team working
- The ability to listen: understanding how to detect customer needs
- Sensitivity to customers: good relationship skills
- Organization: multi-skilled
