Kapil

Experienced Software Engineer with 6+ years of expertise in application support, troubleshooting, and automation. Proficient in Python and Shell scripting, Kubernetes, and CI/CD pipelines (Jenkins). Strong background in cloud platforms (GCP), Linux systems, and software development practices, with a focus on debugging, testing, and delivering reliable solutions in Agile environments.

Service Information Developer/Application Support - Hewlett Packard Enterprise

(2019-09)

• Developed and maintained robust Jenkins pipelines and automation scripts to streamline CI/CD processes, significantly enhancing deployment efficiency and reducing manual intervention.
• Contributed to the design and implementation of customized solutions tailored to specific project requirements, ensuring alignment with business goals and technical specifications.
• Installed, configured Enterpised Software Appilcations on Kubernetes cluster.
• Delivered customer-facing technical support by managing support tickets, performing thorough root-cause analysis, and communicating complex technical issues in a clear and concise manner to stakeholders.
• Authored shell scripts to automate application housekeeping tasks and operational workflows, resulting in a 90% reduction in manual effort and improved system reliability.
• Architected and deployed end-to-end monitoring solutions using Prometheus and Grafana to automate infrastructure health tracking and operational workflows, supporting proactive issue detection and resolution.
• Provided expert technical support as Telecommunication OSS software engineer, including software testing, troubleshooting, and debugging to maintain high-quality, reliable application performance.
• Delivered installations, configurations, testing (ST, SIT, UAT, BRT), and bug fixes for Telco OSS software HPE vTeMIP, Access Modules, OpenNMS and UMB
• provided L3 support for OpenNMS, UMB and HPE OSS solutions such as TeMIP, UOC, UCA
• Administered Linux systems in large-scale server environments and HPC clusters, handling installation, configuration, and troubleshooting to ensure high availability and stability. Supported Linux-based system with technical assistance, maximizing uptime and operational efficiency

Internship - Teleco Software Applications - Hewlett Packard Enterprise

4 Months

• Enhanced Teleco Software Applications Monitoring and Health check through automated alerting via emails.
• Collaborated with team members to successfully deliver project milestones ahead of schedule, demonstrating strong teamwork and time management skills.

B.Tech/B.E. - Software Engineering - SRM university (SRMU) (2019)

12th - English - CBSE (2015)