Karan Kumar

A detail-oriented and results-driven Digital Marketing & MIS Reporting Executive with hands-on experience in digital campaigns, data reporting, customer communication, tele-collections, and smartphone retail sales. Adept at performance tracking, CRM handling, and providing actionable insights to support business decision-making.

Digital Marketing & MIS Reporting Executive - Ram Fin Corp Pvt. Ltd.

• Executed digital marketing campaigns across various online platforms.
• Prepared MIS reports, dashboards, and performance summaries.
• Tracked KPIs and presented insights for management decisions.
• Managed CRM data and improved lead performance & conversion quality.

Tele Collection Executive - Home Credit Pvt. Ltd.

• Conducted outbound recovery calls for overdue accounts.
• Negotiated payment plans and resolved customer objections effectively.
• Maintained accurate customer data and met monthly collection targets.
• Ensured compliance and professional communication in all interactions.

Sales Executive (Exclusive Store) - Vivo Mobile Pvt. Ltd.

• Assisted customers with smartphone selection and product explanation.
• Met sales targets while maintaining high customer satisfaction.
• Upsold accessories and handled billing & service queries.
• Managed store operations and supported promotional activities.

Bachelor of Arts (BA Hons.) - Indira Gandhi National Open University (IGNOU)

10th Passed - C.B.S.E. Board, South Delhi

12th Passed - C.B.S.E. Board, South Delhi