Senior Manager Learning and Organizational Development at Makse Group (2025-06 – Present)
- Designed and implemented 2 leadership capability programs for 94 consultants and delivery managers, strengthening stakeholder management, consulting mindset, and cross-functional collaboration
- Implemented single sign-on (SSO) and API integrations between HRIS, CRM, and LMS platforms to create a unified employee experience
- Built a 6-month leadership development journey for emerging managers, preparing 17 high-potential consultants for people leadership responsibilities
- Developed 14 customized learning assets including consulting case studies, facilitator guides, behavioural simulations, and reinforcement toolkits aligned with consulting project environments
- Designed 4 leadership development modules focused on client communication, consulting influence, decision-making, and performance leadership
- Facilitated 32 instructor-led leadership and behavioral sessions across classroom and virtual platforms for consulting and delivery teams
- Conducted 15 post-training impact reviews with delivery leaders to ensure learning translated into improved project leadership and team effectiveness
Manager - Learning and Organizational Development at GeBBBs Healthcare Solutions (2022-09 – 2025-06)
Architected and executed end-to-end L&D programs for Revenue Cycle Management (RCM) and Medical Billing professionals, streamlining onboarding effectiveness.
- Conducted 13 Training Needs Analysis engagements using operational performance data and stakeholder inputs to identify capability gaps affecting service delivery
- Facilitated 35 instructor-led leadership and behavioural training sessions for operations leaders and support functions
- Collaborated with CXO-level stakeholders and HR leadership to embed leadership capability development into the broader organizational development strategy
- Delivered development programs to 306 employees, strengthening leadership capability across operational teams
- Conducted 16 post-training manager impact reviews, validating behavioral adoption and capturing an average 20–30% improvement in team performance metrics such as productivity, SLA adherence, and collaboration
- Facilitated 6 leadership strategy workshops for 18 senior leaders including Vice Presidents, AVPs, and senior operations heads, focusing on strategic thinking, leadership alignment, and decision-making effectiveness
- Facilitated leadership roundtable discussions and action-learning workshops enabling senior leaders to align team performance with organizational growth objectives
Manager - Learning and Recruitment at Whitehat Jr (2020-06 – 2022-09)
- Designed and implemented 2 organizational capability development programs for 78 academic managers and senior instructors, strengthening leadership capability, performance coaching, and classroom delivery effectiveness
- Conducted 9 structured capability diagnostic discussions with academic leaders and operations heads to identify organizational gaps impacting instructor performance and student learning experience
- Collaborated with IIT & IIM Instructors and developed a leadership development journey for first-time academic managers, preparing 14 high-performing instructors for people management responsibilities
- Created 12 customized organizational development resources including leadership playbooks, coaching frameworks, facilitation guides, and behavioural case studies to strengthen managerial capability across academic teams
- Facilitated 22 organizational development workshops to strengthen communication, feedback culture, and leadership effectiveness across academic operations
- Delivered leadership capability sessions for 32 academic leaders and senior managers, focusing on performance leadership, instructor engagement, and student experience improvement
- Provided guidance on how employees should approach different types of customers based on their needs or preferences
- Managed the end-to-end lifecycle of 5 organizational development initiatives, including capability diagnostics, program design, facilitation, and impact measurement
- Implemented 360-degree feedback practices to support leadership development and foster a culture of continuous improvement
- Conducted 11 post-program leadership feedback reviews to evaluate behavioural adoption and improvements in instructor performance management
- Maintained average program effectiveness score of 5/5, reflecting strong engagement and relevance of OD interventions
Assistant Manager - Learning and Development at Hexaware BPS (2015-03 – 2020-05)
- Designed and implemented 3 leadership capability programs for 132 delivery managers and project leads, strengthening consulting mindset, stakeholder management, and team leadership
- Conducted 14 structured Training Needs Analysis engagements with delivery heads to identify capability gaps impacting project delivery and client engagement
- Evaluated the success of training programs, and recommended improvements to higher management to enhance effectiveness
- Designed 5 leadership development modules focused on consulting communication, decision-making, and stakeholder influence
- Facilitated 41 leadership and behavioural training sessions across classroom and virtual formats
- Delivered development programs to 278 employees across delivery and support teams, strengthening leadership effectiveness and collaboration
- Conducted 17 post-program manager reviews to track behavioural adoption and leadership effectiveness improvements
Quality Analyst Lead at Sterling Infosystems (2012-02 – 2014-03)
- Conducted monthly quality audits for 85–100 verification cases, identifying process gaps and driving corrective actions to improve verification accuracy
- Implemented structured quality scorecards and audit checklists, resulting in 9% improvement in verification accuracy within 6 months
- Monitored and analyzed team performance metrics including turnaround time (TAT), verification accuracy, and compliance adherence for 60+ operations executives
- Collaborated with operations leaders to address quality gaps, leading to 12% reduction in case rework and escalations
- Collaborated with 5 client-facing account managers to resolve verification quality issues and improve service delivery standards
- Supported client audit readiness and compliance checks, maintaining adherence to internal quality and verification standards
- Developed standard operating procedures (SOPs) and quality reference guides to standardize verification processes across teams
- Conducted quality-focused coaching sessions for 45+ verification specialists, improving case documentation standards and verification accuracy
- Identified recurring verification errors through root cause analysis and implemented process improvements that improved overall quality scores by 10% within one year
