IT Support Engineer - Muvitaab Software Solutions - Visakhapatnam
(2023-05 - 2024-03)
- Diagnosing and resolving hardware, software, and network issues reported by candidates.
- Providing assistance to end-users via phone, email, chat, or in-person. Responding to user inquiries, guiding them through solutions.
- Installing, configuring, and maintaining computer hardware, operating systems, software applications, and peripherals such as printers and scanners.
- Managing user accounts, permissions, and access levels. Ensuring the security and integrity of systems by implementing necessary updates, patches, and security measures.
- Biometric integration and access cards allotment to the candidates.
- Assisting with the setup, configuration, and maintenance of local area networks (LANs), and other networking components like POE switches.
- CC TV management, maintenance and backup.
- Assisting with the procurement process by evaluating technology needs, obtaining quotes, and coordinating purchases with vendors
Front End Support - VOX Global Tech - Visakhapatnam
(2021-02 - 2022-03)
- Updated website according to requirements and implemented front-end improvements based on customer feedback.
- Provided technical support and troubleshooting for front-end issues, maintaining a database of customer tickets and ensuring timely responses.
- Conducted testing of new and existing features to ensure stability before release.
- Assessed front-end architecture changes for potential risks and communicated updates to customers.
- Supported internal teams with guidance on optimizing use of the web interface.
- Performed routine maintenance, including debugging and software updates.
Data Analyst - Malibu IT labs - Visakhapatnam
(2016-12 - 2020-12)
- Updated Excel sheets and verified dealer-provided data for accuracy.
- Added listings to the website and managed daily/monthly dealer payout files, including payment initiation and reconciliation of bank statements.
- Prepared weekly and monthly reports and followed up on outstanding dealer payments via email.
- Analyzed large datasets to uncover trends and business insights; developed Tableau dashboards to track KPIs.
- Built predictive models to forecast customer behavior using algorithms like Linear Regression, Logistic Regression, and Random Forest.
- Extracted and transformed data using SQL, designed data models and reports based on stakeholder requirements.
- Applied statistical methods to convert raw data into actionable insights; maintained documentation of data analysis processes.
- Collaborated with internal teams to align analysis with evolving business strategies and provided technical support for data tools.
