Karedla Lavanya

Experienced Software Engineer with overall 3.6 years of expertise in software architecture providing technical support, troubleshooting, and system maintenance in fast-paced environments. Skilled in diagnosing hardware and software issues, supporting end-users, managing incidents and service requests, and collaborating with development and infrastructure teams to ensure system reliability and user satisfaction. Strong knowledge of operating systems, application support, and IT service management processes.

Known for excellent communication skills, customer-focused problem-solving, and the ability to quickly adapt to new technologies and tools.

System Engineer - Infosys - Hyderabad

(2022-03 - 2025-12)

• Worked on monitoring and supporting DBVear data pipelines, ensuring smooth data flow and timely issue resolution.
• Performed API testing and validation using Bruno, verifying request/response accuracy and service reliability.
• Tested and validated SOAP web services, including request construction, response verification, and fault analysis.
• Identified, analyzed, and resolved pipeline and integration issues to maintain system stability.
• Collaborated with development and operations teams to troubleshoot failures and improve monitoring efficiency.
• Documented issues, test results, and process updates to support ongoing maintenance and knowledge sharing.

B.Tech - Electronics And Communications Engineering - Lakkireddy BaliReddy College of Engineering (2020)

12th - MPC - Narayana Junior College (2016)

SSC - Little Flower English Medium High School (2014)