Workplace Support Administrator at A2mac1 India Pvt Ltd (Global) (2024-07 – Present)
- Providing IT support to internal users
- Microsoft Intune & Endpoint Management
- Configure Intune compliance and configuration profiles for Windows 10/11
- Intune. Manage Windows 11 update rings and feature updates.
- Package and deploy enterprise applications using Intune.
- Configure Windows Autopilot, BitLocker encryption, and security baselines.
- Manage Azure AD join and hybrid join deployment profiles.
- Administer Azure AD users, groups, and password policies.
- Maintain Intune tenant and support full endpoint lifecycle management.
- Administer Microsoft Azure and Office 365 services including user provisioning, license management, and security controls.
- Manage Exchange Online, SharePoint, and Teams configurations.
- Liaise with hardware and software vendors to escalate and resolve issues.
- Manage warranties, support contracts, and hardware replacements.
- Respond to user support tickets and infrastructure issues in a timely and effective manner.
- Perform root cause analysis and apply permanent fixes when possible.
- Use event logs and monitoring tools to check the health of servers and network devices.
- Proactively identify and resolve performance bottlenecks and potential downtime risks.
- Manage company network accesses and Active Directory according to security policies.
- Manage new starters and leavers IT process.
- Installs, adapts workstations to the user, operates the connections of the network elements.
- Integrates smartphones and tablets and communication systems into the company's information system.
- Integrates, operates and supports office copiers and printing systems.
- Setup, operates and supports meeting rooms communication solutions.
- Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)
- Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan.
- Detects and removes viruses, ensures the backup of computer data.
- Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.
- Manage IT Purchasing process for on time supply of IT equipment and software.
- Participates in the deployment of the company's messaging and collaborative system and trains users as required.
- Assists remotely or on site, in order to solve user's incidents (hardware or software) as soon as possible, within agreed SLAs.
- Keep a permanent technological watch on workplace digital environment.
- Automate daily tasks such as system or software installations, security updates.
- Monitor and manage technical alerts, ensuring proper escalation as needed.
- Writing technical and support documentation.
- Apply and enforce security policies.
Senior Executive IT at Parekh Integrated Services (2024-01 – 2024-06)
Working as Senior Executive IT with day-to-day activities focused on user onboarding, hardware and software setup, troubleshooting and support, and user exit processes.
- Working as Senior Executive IT Day-to-day activities User Onboarding (Account Provisioning): Create user accounts for new employees based on their role and access requirements
- Set up email accounts, network access, and other necessary accounts and permissions
- Hardware and Software Setup Ensure that new employees have the necessary hardware (computers, phones, cctv etc.) and software tools for their roles
- Install and configure software applications required for their job functions
- Responsible for keeping the IT inventory list up to date which includes hardware and ancillaries
- Troubleshooting and Support Address any IT-related issues or questions that new employees may have during the onboarding process
- Provide ongoing support and assistance as needed
- User Exit (Account Deactivation): Disable or deactivate accounts and access for departing employees promptly to ensure data security
- Revoke permissions and access to sensitive systems and information
- Enforce security protocols, such as changing passwords or implementing additional security measures, to protect against potential security risks associated with the departure
- Follow Up with a checklist for collect and inventory hardware, software, and any other IT assets issued to the departing employee
- Ensure that all company property is returned
- Recurring Checklist Report unauthorised software installations in the endpoint to management (Monthly) End Point Monitoring for suspicious activity and escalate to respective manager (Daily) IT Inventory update (Weekly)
Senior System Administrator at Precision Infomatic Pvt Ltd (2012-10 – 2023-08)
Working as Senior System Administrator (Team Lead) with coordination with vendors for system purchases, hands-on support to organization's server and end user systems, and team management responsibilities.
- Working as Senior System Administrator (Team Lead) Day-to-day Coordination with vendors for purchase of systems, laptops to get quotations
- Coordination with Management for approvals, Coordination for AMC, renewal of licenses, maintaining asset details
- Hands on support to the organization's server and end user systems including laptops, desktops, VOIP, Tally server, FTP Server, NXTGEN Server, Hyper-V, WSUS server, Rx.net Application, Print Server, VM creation, mobile devices and maintain Windows Active Directory/Windows server 2012/16
- Mainly with internal employees and departments with some interaction with external clients
- Complete job duties within established SLA and maintain acceptable quality standards
- Providing remote support for branch offices
- Other areas of responsibility are LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management (Mcafee), image management, application installation, Network Access, and Backup Systems (Avamar backup, Veeam Backup) Overlooking and ensuring a smooth workflow.
- Motivating the team and solving problems. Guiding the team to complete their tasks
- Managing the schedule and delegating tasks to team members
- Organizing training and boot camps to maximize the potential of team members. Regulating quarterly reviews of team members to ensure efficiency
- Strategizing plans to achieve team goals in a timely manner within the stipulated time frame
- Creating and nurturing a positive work environment to boost productivity
- Resolving queries and problems of the team members
- Establishing effective communication between the team and the stakeholders
- Keeping up-to-date with the latest industry trends to optimize procedures
- Maintaining a track record of team progress and documenting the same to make accurate reports overall service delivery, Team management, Call management, Manage Escalations and Problem Management
- Preparing attendance and Reports (Daily call report, weekly report ppt).
Apprentice at TULASI Engineering work (2009-12 – 2010-10)
