Karthik Naidu

Dynamic Branch Manager with a proven track record at MAANYA SRI FINSERVE PVT.LTD (Federal Bank Correspondent) enhancing customer satisfaction through exceptional service quality and effective issue resolution. Skilled in relationship management and financial services, I excel in driving team performance and fostering client loyalty, ensuring compliance with key performance indicators for sustained business growth.

BRANCH MANAGER - MAANYA SRI FINSERVE PVT.LTD [FEDERAL BANK Correspondent] - PALAKONDA

(2024-08)

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

STORE MANAGER - KHEONI WELLNESS PVT.LTD - VISAKHAPATNAM INTERNATIONAL AIRPORT DS-3

(2023-05 - 2024-04)

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.

I-PARTNER [Pursuing] - ICICI LOMBARD - VISAKHAPATNAM Region

(2023-01 - 2023-03)

• Monitored partner performance and provided feedback on areas of improvement.
• Collaborated with colleagues and support staff to maximize team efficiency.

BRANCH MANAGER - RPA FOOD INDUSTRIES PVT.LTD - VISAKHAPATNAM

(2022-04 - 2023-01)

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.

STORE SUPERVISOR - B&M PVT.LTD (MNC) - VIZIANAGARAM

(2019-08 - 2022-01)

• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.

DIVISIONAL HEAD [Pursued] - NEXT CLICK E-commerce Info Tech Solutions Pvt.ltd - VIZIANAGARAM

(2020-01 - 2021-04)

• Fostered strong client relationships to ensure customer satisfaction and repeat business opportunities.
• Ensured compliance with company policies, industry regulations, and legal requirements throughout all divisional activities.

TEAM LEADER - S.A.F PROCESSING UNITS & MONKS CONTINENTAL - VIJAYAWADA

(2016-06 - 2019-07)

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members" skills through targeted coaching sessions, resulting in improved individual performance.

B Com - Computers - B.COM Computers - VISAKHAPATNAM (2020-08)

TTC - SPVRK College of Teacher Training - PALNAADU-GUNTUR (2015-05)

HSLC - GJ BOYS COLLEGE - PALAKONDA (2013-05)

SSC - ZPHS SCHOOL - M.SINGUPURAM (2011-05)