Medical billing
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My name is Karthika Murugesan. I am from Trichy.
I have experience working in Telecalling, where I handled customer communication, follow-ups, and CRM data entry. Through this role, I developed good communication skills, patience, and the ability to work with targets.
However, I realized that my interest is in the healthcare revenue cycle domain, especially Medical Billing and Payment Posting. That's why I am now looking for an opportunity where I can build my career in this field.
I am a quick learner, a responsible person, and I am always willing to learn new things. I believe I can adapt quickly to the work environment and give my best to the organizations.
Privin LandmarkTeam Leader (Tele-caller) | 2026 – Present
Led and supervised a team to achieve business targets and operational goals.
Monitored team performance and provided guidance to improve productivity.
Coordinated with clients and internal departments to ensure smooth operations.
Handled customer queries and resolved issues effectively.
Trained and mentored new team members.
Prepared reports and maintained accurate documentation.
Demonstrated strong leadership, communication, and problem-solving skills.
Technical Support Executive | 2023 – 2024
Provided technical support to customers by identifying and resolving issues efficiently.
Handled customer queries with patience and clear communication.
Worked in a fast-paced environment while meeting service timelines.
Maintained proper documentation and followed standard operating procedures.
Coordinated with internal teams to ensure quick resolution and customer satisfaction.
Senior Process Executive | 2020 – 2022
Handled day-to-day process operations with accuracy and adherence to company guidelines.
Coordinated with team members to ensure timely completion of tasks.
Maintained proper documentation and data confidentiality.
Demonstrated strong communication and people-handling skills.
Worked efficiently in a fast-paced, target-driven environment.
Master of Business Administration (MBA – HR)
2019 – 2021 �
Karthika.pdf
Bachelor of Commerce (B.Com)
2016 – 2019 �
