Karthika Suresh

MBA graduate specializing in Human Resources and Finance with 2.8 years of experience in Business Support, Customer Relationship Management, reporting, documentation, and administrative operations. Proficient in Microsoft Excel (Pivot Tables, VLOOKUP, HLOOKUP, XLOOKUP) and Power BI for report generation, dashboard development, data visualization, and business decision-making. Currently pursuing a Data Analytics certification and seeking a Business Analyst or Data Analyst role where I can leverage analytical, reporting, and problem-solving skills to drive business performance and operational efficiency.

Customer Relationship Executive - College Guru

(2025-04 - 2026-04)

• Analyzed student ranking data using Microsoft Excel Pivot Tables to generate reports, identify trends, and support data-driven decision-making.
• Managed inbound and outbound customer interactions while maintaining high service quality.
• Resolved customer queries by providing accurate information on services and processes.
• Maintained strong relationships with clients and accurate records based on Customer ID and details.
• Assisted in scheduling meetings and coordinating between clients and management.
• Guided students through the admission process, documentation, and follow-up activities.
• Coordinated state-wise registrations and communicated timely updates to customers.

Business Support Coordinator - Derrick Jones Management

(2023-07 - 2025-03)

• Prepared Excel reports using Pivot Tables and lookup functions to analyze operational data.
• Managed CRM data, maintained data accuracy, and generated operational reports using Microsoft Excel and Microsoft Word.
• Performed KYC (Know Your Customer) verification to ensure regulatory compliance.
• Managed front desk operations, ensuring smooth client interactions and customer service.
• Answered and directed phone calls, emails, and inquiries while maintaining professional communication.

Admission Process Assistant - Documentation - Derrick Jones Management

(2024-01 - 2024-06)

• Created, edited, and formatted reports, records, and official documents.
• Ensured document accuracy, compliance, and standardization.
• Communicated with clients and stakeholders to request and verify required documents.
• Assisted in KYC verification to authenticate customer identity and maintain data integrity.
• Built and maintained strong customer relationships to ensure long-term engagement and satisfaction.

Master of Business Administration - Finance & HR - MACFAST College, Thiruvalla (2023)

Bachelor of Business Administration - St. Mary's College, Thiruvalla (2021)