Karthikeyan E B

Senior Support Engineer with around 4 years of experience in ServiceNow application support, specializing in incident management, production support, troubleshooting root cause analysis and resolving support tickets while ensuring high service availability

Senior Support Engineer - HCLTech - Chennai

(2021-12)

• Resolved production incidents and service requests using ServiceNow.
• Investigated application issues using SQL queries and log analysis
• Worked with REST APIs and backend teams to troubleshoot production issues.
• Collaborated with cross-functional teams to identify root causes and improve system reliability

B.E. - Electronics and Communication - Anna University (2017 - 2021)