Karthikeyan Munisamy

Results-oriented operations leader with 16+ years of experience in Telecom Billing, Order-to-Cash (O2C), Invoice Validation, Accounts Receivable (AR), Revenue Assurance, Credit Management, Dispute Resolution and Shared Services Operations. Proven success in leading teams, improving billing accuracy, driving SLA/KPI performance, managing client stakeholders and delivering operational excellence.

Team Lead - Accenture Operations Pvt. Ltd.

(2022-12)

• Lead telecom billing and finance operations teams supporting enterprise customers.
• Drive billing governance including invoice validation, controls, revenue assurance and compliance.
• Monitor SLA, KPI, productivity and quality metrics; provide leadership reporting.
• Conduct governance reviews, manage escalations and build client relationships.
• Coach and mentor team members while supporting workforce planning and performance management.

Senior Telecom Billing Analyst / SME - Accenture Operations Pvt. Ltd.

(2016-09 - 2022-11)

• Managed complete O2C lifecycle from order creation through invoice generation and collections support.
• Performed pre-billing and post-billing validations, audits and reconciliations.
• Supported Accounts Receivable activities through dispute reduction and invoice correction.
• Collaborated with sales, finance and operations teams to ensure timely billing and revenue realization.

Contractor - Magna Infotech Pvt. Ltd.

(2015-09 - 2016-08)

• Supported telecom billing operations and process compliance activities.

Quality Analyst - JASK Technologies Pvt. Ltd.

(2011-10 - 2015-08)

• Managed litigation coding quality reviews and client deliverables.

MBA - Systems Management - Madurai Kamaraj University (2014)

B.Sc. - Information Technology - Mannar Thirumalai Naicker College (2010)