Karthikeyan Sankar

8.5+ years of experience in Quality Assurance with strong background in testing, defect tracking, customer support, and technical troubleshooting. Proven experience managing support tickets, identifying root causes, and collaborating across product and technical teams. Skilled in HTML, CSS, XML; familiar with Agile SDLC, JIRA, and QCard.

Passionate about process improvement, documentation, and training for support operations. Involved in tool testing for new, updated, and existing workflows for respective projects and providing training to team members.

Experience in writing test cases, and test processes, leading to swift corrective actions, significant cost savings, and fault-free audits.

QA Engineer - Fantail Technologies Pvt Ltd

(2025-03 - 2025-04)

• Worked as a QA Engineer (Trainee), gaining hands-on experience in Salesforce-based project environments.
• Gained foundational knowledge of Salesforce App Builder, with exposure to basic application configuration and workflow processes.
• Participated in daily Scrum meetings to understand sprint goals, project workflows, and release planning.
• Gathered and analyzed project workflows for ShowCycle and supported testing activities within the Salesforce platform.
• Analyzed feedback for existing and new features to ensure quality improvements.
• Designed and executed manual test cases, documenting defects and validating fixes.
• Tracked task progress and updated issue status using Jira.
• Collaborated with cross-functional teams to ensure alignment between development, QA, and business requirements.

Junior Project Manager - SL Technologies Pvt Ltd

(2025-01)

Completed a one-month training program as a Junior Project Manager, supporting construction-related projects for Essel Environmental.

• Coordinated daily team meetings to track service inflow/outflow and monitor overall project progress.
• Followed up with team members via Microsoft Teams to ensure timely completion of pending tasks and adherence to deadlines.
• Analyzed pending service requests and assisted in basic cost analysis and service performance reporting.
• Supported lead generation initiatives and assisted in planning and coordinating marketing/service campaigns.
• Contributed to campaign planning activities, including task allocation, timeline tracking, and performance monitoring.
• Assisted in preparing proposal templates, project documentation, and status reports.
• Utilized tools such as Airtable, Trello, and Jira for workflow management, sprint tracking, and task coordination.

Software Test Engineer - Quality Assurance - OneYes Infotech Solutions

(2024-01 - 2024-06)

• Took ownership of Level 2/3 support cases and collaborated directly with users to troubleshoot issues.
• Actively managed a dynamic workload, providing timely updates to stakeholders and ensuring service SLAs were met.
• Collaborated cross-functionally with development and product teams to diagnose root causes and recommend solutions.
• Attended daily Agile stand-ups, reviewed sprint requirements, and ensured quality assurance alignment with release plans.
• Created and maintained internal knowledge base documents and test cases for recurring issues and features.

Junior Executive - Quality Assurance - Exela Technologies Inc

(2016-10 - 2024-01)

Carswell Web application validation deals with identifying the risk involved by creation of web pages, implementing model uses and their validations. Domain: ELearning, Legislation, Epub

• Conducted daily internal audits to ensure code quality and adherence to development standards.
• Managed and maintained files, records, and documentation related to data entry and project activities.
• Performed testing processes for Books and Legislation products, including tool validations and preparation of detailed test cases.
• Validated test cases with the production team and collected required datasets to execute testing across multiple scenarios.
• Accessed internal web portals to retrieve files and apply defined quality checkpoints to ensure data accuracy and compliance.
• Prepared and delivered quarterly PowerPoint presentations to showcase process improvements and performance insights.
• Maintained reports and dashboards to support data-driven decision-making for management.
• Created charts, pivot tables, and analytical reports to visualize performance metrics and operational data.
• Led root cause analysis (RCA) for customer-reported issues, identifying underlying problems and implementing solutions to eliminate recurring defects.
• Facilitated brainstorming sessions to determine root causes using structured process workflows.
• Collaborated with development teams, support teams, and clients through meetings, conferences, and communications to ensure smooth project execution and timely deliverables.
• Coordinated with cross-functional teams and shared daily cumulative test status reports to track testing progress.
• Developed and implemented Corrective and Preventive Actions (CAPA) to address systemic issues and enhance team efficiency.
• Prepared and reviewed Service Level Agreement (SLA) reports, monitoring KPIs and service performance benchmarks.
• Managed and resolved customer feedback and incidents, ensuring timely resolution based on severity levels (P1–P4).
• Prioritized issues based on business impact and urgency, ensuring critical incidents (P1/P2) were resolved within defined SLA timelines.
• Created and maintained Standard Operating Procedures (SOPs) and Software Requirement Specifications (SRS) documentation.
• Conducted knowledge-sharing sessions and process training to improve team skills and promote continuous learning.
• Actively participated in daily stand-up meetings and weekly review sessions to ensure team alignment and progress monitoring.
• Supported strategic planning initiatives by analyzing internal processes and recommending optimization strategies.
• Collaborated with cross-functional stakeholders to gather business requirements and ensure successful project delivery.

Junior Processor – Quality Control - Versatile PreMedia Services Pvt Ltd

(2015-01 - 2016-06)

ePUBuilder is a product for creating a PDF to various ePUB formats. This is web based User Management System. It is Complete visibility across the entire ePUB conversion process, through real-time cloud-based tracking. Domain: PMS

• Performed QC on ePUB conversion workflows using HTML and CSS.
• Analyzing Functional Specification Document.
• Interacted with clients to understand their existing applications and design the site according to their system requirements.
• Participated in day-to-day meeting, status meeting, strong reporting and effective communication with project manager and developers.
• Supported clients in resolving layout and markup inconsistencies.
• Participated in continuous process improvements and real-time cloud tracking.
• Involved in fixing Front-End issues with the layouts.

Bachelor of Engineering - Computer Science and Engineering - King College of Technology (2010 - 2014) Namakkal, Tamil Nadu