Karthikkumar Couttan Sinivassin

Results-driven Implementation Project Lead with over 8 years of experience orchestrating complex SaaS technology deployments, technical data transformations, and AI-driven workflows for enterprise clients across North America, EMEA, and APAC. Proven connective tissue between client business stakeholders, engineering, and operations teams, delivering seamless end-to-end programme execution. Pioneer in leveraging AI generation tools (Claude, Cursor AI) with multi-stage quality control to accelerate deployment timelines and mitigate delivery risks.

Expert in requirements discovery, proactive risk registers, hypercare governance, and stakeholder relationship management.

Implementation Project Lead at JLL Technologies (2026-01 – Present)

• Direct end-to-end global implementations for enterprise Commercial Real Estate SaaS platforms (Prism, Logcheck), managing client kickoff, module discovery, and full-lifecycle project management for US enterprise clients.
• Engineered an automated ETL workflow using Claude and Cursor AI for Logcheck data transformations, reducing file conversion time from 3 weeks to 2 hours while building a 2-stage QA checkpoint to eliminate hallucinations.
• Conduct technical discovery sessions post-sales to analyze client module requirements, customizing software architecture and workflows to align with specific client operational needs.
• Facilitate comprehensive client training programs, manage UAT testing cycles with custom test scripts, and author change management communication templates to ensure smooth go-live transitions.
• Oversee 3-week post-launch hypercare periods monitoring engagement rates, system stability, and responsiveness, achieving high adoption rates prior to executing formal CSM handoffs.

Global Implementation and Learning Tech Lead at Foundever (2023-01 – 2026-01)

• Spearheaded end-to-end global implementation of enterprise SaaS platforms across EMEA, APAC, and Americas regions, maintaining complete alignment between cross-functional technology, product, and operations teams.
• Architected comprehensive risk registers and escalation plans for high-stakes implementations, keeping senior leadership informed and eliminating project delays through proactive mitigation strategies.
• Translated complex client operational needs into technical specifications, collaborating with IT for seamless SSO, whitelisting, and API integrations.
• Sustained over 78% user engagement, 83% ranking motivation, and 90% reward satisfaction across multi-region deployments using advanced gamification and AI-driven microlearning strategy.

Global CX EdTech Platform Specialist at Foundever (2022-01 – 2023-01)

• Managed multi-region SaaS platform deployments (Zenarate, Centrical), driving governance, reporting, and stakeholder communications to ensure smooth technical rollouts.
• Accelerated onboarding efficiency for new hires, achieving 18% faster AHT and a 43% uplift in NPS through AI simulation and structured learning adoption.
• Governed UAT cycles, project handovers, and milestone tracking in Jira and Smartsheet, maintaining 100% delivery alignment across distributed international teams.

Regional Product Learning Specialist at Foundever (2017-01 – 2022-01)

• Directed cross-functional project execution for digital and blended learning rollouts, delivering a 1.3% FCR improvement and a 4% handle time reduction within three months.
• Tracked and optimized key performance indicators, achieving a 4% overall NPS uplift and a 3% increase in qualified leads across target accounts.
• Led steering committee progress reporting and built resilient relationships with client stakeholders, establishing robust cross-departmental coordination.

Bachelor of Technology – Christ College of Engineering and Technology (2016-01)