Branch Teller Operations - Deputy Manager Grade - HDFC Bank Ltd - Siddipet branch
(2024-05)
HDFC bank is one of the large private sector bank in India. Working as Branch Teller Operations in Deputy manager grade in Siddipet branch.
- Driving banking operations and achieving budgeted targets with respect to Service & Compliance
- Planning & scheduling individual / team assignments to achieve the pre set goals within time adhering to quality & cost parameters alongside. Formulating long term/short term strategic plans to enhance business operations
- Identifying, developing & implementing new initiatives for achieving profitability
- Analyzing & reviewing the customer response / requirements and generating process for improving the customer experience & maintaining compliance
- Monitoring & ensuring processes for KYC norms & other statutory requirements
- Conducting & regulating audit, ensuring banking standards
- Investigating incidents of non-compliance
- Monitoring & ensuring quality deliverables in the market
- Providing direction, motivation & training to the service team for ensuring optimum performance
- Mainline responsibility of functioning as Customer Service Officer
- Handling the teller operations
- To streamline the service systems and developing new systems for enhancing efficiency
- Be responsible for resolving customer issues concerning branch processes and services
- To regulate audit aspects and ensure compliance of banking codes and standards
- Overseeing clearing operations, monitoring and reconciling of clearing accounts with other banks
- Monitoring/reporting large cash transactions fortnightly and instances of cash shortage or excess
- Maintain customer wait time as per segmented wait time approach
- To manage customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms
- Maintenance and periodic updation of registers
- To take care of Remittances & Receipts of cash with Integrated Cash Management Centre (ICMC)
- To take care front office which includes handling Customer queries, account opening/closure, processing transfer cheques, DD's, RTGS, NEFT, issuance of account statements and so on
- To take care of periodical reconciliation reports (daily, fortnightly, and monthly, half yearly) which include Deliverables, Gold, and Inventories etc.
- To take care for Clearing Department which includes Inward / outward clearing, Cash Management Services
- Processing (Local & Up country cheques, DD's, PO's)
- To monitor Clearing A/c in clearing house & transferring funds to corporate office on Daily basis
- Sales include Saving / Current Accounts opening, Gold, Fixed Deposits and third party products like Life Insurance, Mutual funds, SIP's etc.
- Ensure adherence to controls in the daily operations ensure nil critical comments
Customer Relationship Officer - KYC/CDD Assistant Manager Grade - Bandhan Bank Ltd - Siddipet branch
(2022-03 - 2024-05)
Bandhan Bank is one of the large private sector bank in India. Working as a Customer Relationship Officer operations KYC.CDD Assistant manager grade in siddipet branch.
- Driving banking operations and achieving budgeted targets with respect to Service & Compliance
- Planning & scheduling individual / team assignments to achieve the pre set goals within time adhering to quality & cost parameters alongside. Formulating long term/short term strategic plans to enhance business operations
- Identifying, developing & implementing new initiatives for achieving profitability
- Analyzing & reviewing the customer response / requirements and generating process for improving the customer experience & maintaining compliance
- Monitoring & ensuring processes for KYC norms & other statutory requirements
- Conducting & regulating audit, ensuring banking standards
- Investigating incidents of non-compliance
- Monitoring & ensuring quality deliverables in the market
- Providing direction, motivation & training to the service team for ensuring optimum performance
- Mainline responsibility of functioning as Customer Service Officer
- Handling the teller operations
- To streamline the service systems and developing new systems for enhancing efficiency
- Be responsible for resolving customer issues concerning branch processes and services
- To regulate audit aspects and ensure compliance of banking codes and standards
- Overseeing clearing operations, monitoring and reconciling of clearing accounts with other banks
- Monitoring/reporting large cash transactions fortnightly and instances of cash shortage or excess
- Maintain customer wait time as per segmented wait time approach
- To manage customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms
- Maintenance and periodic updation of registers
- To take care of Remittances & Receipts of cash with Integrated Cash Management Centre (ICMC)
- To take care front office which includes handling Customer queries, account opening/closure, processing transfer cheques, DD's, RTGS, NEFT, issuance of account statements and so on
- To take care of periodical reconciliation reports (daily, fortnightly, and monthly, half yearly) which include Deliverables, Gold, and Inventories etc.
- To take care for Clearing Department which includes Inward / outward clearing, Cash Management Services
- Processing (Local & Up country cheques, DD's, PO's)
- To monitor Clearing A/c in clearing house & transferring funds to corporate office on Daily basis
- Sales include Saving / Current Accounts opening, Gold, Fixed Deposits and third party products like Life Insurance, Mutual funds, SIP's etc.
- Ensure adherence to controls in the daily operations ensure nil critical comments
Officer Sales - KYC, CDD, EDD - Axis Bank Ltd
(2021-02 - 2022-03)
- Perform the CIP (Customer Identification Program) by validating the documents from Registry, Audited Annual report.
- Examine accounts KYC documents as per risk and entity type as well as authenticate using internal and internet internal sources in accordance with the Due Diligence requirements
- Screening needs to be done on Board of Directors, Signatories, Account Controller, and related parties (individuals and entities)
- Performed client risk assessment to high, medium, and low as per client profiles
- Worked for High, Medium and Standard Risk clients
- The key static data of the clients and the documentation is validated for correctness with the help of external & internal sources approved by the bank
Officer Sales - KYC, CDD, EDD - HDFC Bank Ltd
(2019-08 - 2021-01)
- Customer on boarding
- Monitoring & ensuring processes for KYC norms & other statutory requirements
- Conducting & regulating audit, ensuring banking standards
- Investigating incidents of non-compliance
- Checking of all account opening forms and Submitted Without NFTR Rejection
- Proper Documents Collection From Customer
- All KYC Documents and Signatures Check In front of Customer
- Maintain Good Relationship With customer and Advice about KYC and Aml
