Kashif Ali

Experienced Identity & Access Management (IAM) Operations and User Access Governance professional with hands-on expertise in managing 200+ enterprise applications across diverse environments. Skilled in user access provisioning, periodic access reviews, Segregation of Duties, Role-Based Access Control (RBAC), and end-to-end Joiner–Mover–Leaver (JML) processes to maintain secure, compliant, and audit-ready access management. Adept at identifying access violations, removing excessive privileges, enforcing access control standards, and supporting internal and external audits.

Strong in MIS and reporting, including monthly dashboards, error tracking, operational KPI reporting, and FTE calculations for volume-based billing support.

Senior Specialist - Risk & Control, User Access Governance - Marsh McLennan - Gurugram, Haryana

(2023-05)

• Manage user access governance activities across multiple enterprise applications in alignment with internal control and compliance requirements.
• Conduct periodic user access reviews and support certification-related activities for entitlement validation.
• Perform access reconciliation to validate entitlement accuracy and identify access-related mismatches or control gaps.
• Coordinate with application owners and stakeholders to onboard applications into governance and review processes.
• Prepare and maintain application role matrices with attention to access structure and Segregation of Duties requirements.
• Monitor privileged and sensitive access usage as part of control and risk oversight activities.
• Track removal of access for terminated users and review last-login data to support security compliance.
• Prepare dashboards, management reports, and audit-related updates for stakeholders.
• Support issue resolution and follow-up actions related to governance operations and access controls.

Team Lead - IAM Operations - Tata Consultancy Services (TCS) - Gurugram, Haryana

(2015-02 - 2023-05)

• Managed user provisioning and access administration activities using SailPoint, CyberArk, and ServiceNow in line with approved workflows and control requirements.
• Led a team handling access requests, ticket queues, approvals, escalations, and day-to-day service delivery activities.
• Performed access reconciliation and entitlement cleanup to improve access accuracy and support compliance readiness.
• Conducted Segregation of Duties checks for critical applications and supported review of conflicting access combinations.
• Supported internal and external audits by preparing evidence, reports, and access-related process information.
• Developed SOPs, process documents, and knowledge materials to improve operational consistency and support team onboarding.
• Handled process migration support and transition-related operational activities.
• Maintained error registers and tracked root cause, corrective action, and preventive action items for recurring issues.
• Prepared FTE calculations and capacity planning reports for project management and resource discussions.
• Created KRI reports, calibration reports, SLA-related reports, and service review packs for stakeholders and leadership.
• Monitored queue performance, supported escalation resolution, and contributed to process stability within IAM operations.

Process Associate - Accounts Payable - Genpact - Delhi NCR

(2013-02 - 2015-01)

• Processed vendor payments through EFT, cheque, and wire transfer methods.
• Resolved payment-related queries and supported travel reimbursement activities.
• Maintained financial records and supported accurate transaction processing.
• Coordinated with internal teams to resolve discrepancies and support payment workflows.

Master of Computer Applications - Computer Applications - Distance Learning (2013)

Diploma in Computer Applications - Computer Applications - NIIT (2011)

Bachelor of Commerce - Commerce - MJP Rohilkhand University (2010)

Higher Secondary - CBSE (2007)

Secondary - CBSE (2005)