Kashish Bathla

MICA | UpGrad-certified digital marketing professional with academic project experience in SEO, Google Ads, Meta Ads, GA4, email marketing, customer segmentation, and AI-assisted campaign creation. Brings 8+ years of experience in operations, reporting, stakeholder coordination, and process improvement. Seeking an entry-level or executive role in digital marketing, performance marketing, paid media, SEO, or marketing analytics.

Solution Delivery Analyst at Alight Solutions (2026-07 – Present)

Support defined-benefit retirement operations, review operational activities, and track case progress and service performance. Coordinate with internal stakeholders to resolve queries, maintain documentation and data quality, and support workflow improvements.

Solution Delivery Analyst at Wipro Ltd (2019-06 – 2026-07)

• Built Excel dashboards for retirement-services operations to monitor productivity, turnaround time, and service efficiency, enabling tracking of 10+ operational KPIs.
• Automated recurring Excel reports to strengthen reporting efficiency, reducing manual reporting effort by approximately 25%.
• Led process improvements to strengthen operational delivery, increasing team productivity by 20%.
• Delivered weekly performance reports identifying trends and improvement opportunities, informing 5+ stakeholders.
• Managed analytics reporting and dashboards for enterprise accounts, supporting performance visibility for 5+ global clients.
• Additional responsibilities: Pension calculations and adjustments, annual-statement support, reconciliations, stakeholder escalations, and new-hire process training.

Credit Officer at Aavas Financiers Ltd (2018-04 – 2019-05)

• Analyzed customer income, credit history, repayment capacity, and risk indicators to support lending decisions, assessing 100+ customer profiles monthly.
• Streamlined loan-processing workflows to improve service efficiency, reducing turnaround time by 30%.

Account Executive at Muthoot Finance Ltd (2016-10 – 2018-04)

Supported branch financial operations through customer KYC and loan documentation, gold-loan processing, reconciliations, MIS inputs, and customer-service coordination.

Advanced Certificate in Digital Marketing & Communication – MICA | UpGrad

MBA in Finance – Symbiosis Centre for Distance Learning (2017 – 2019)

Bachelor of Business Administration in BBA – CPJ College of Higher Studies & School of Law, GGSIPU (2013 – 2016)