Kashish Bhalla

Aviation professional with 7+ years of experience in customer-facing operations, including 4 years as Lead Cabin Crew with IndiGo. Proven ability to lead teams, manage high-pressure situations, resolve customer concerns, and deliver exceptional service standards. Skilled in communication, stakeholder coordination, and operational efficiency. Seeking to transition into corporate roles where strong customer management, leadership, and problem-solving abilities add value.

Lead Cabin Crew at IndiGo (InterGlobe Aviation Ltd.) (2019-01 – Present)

• Led cabin operations and coordinated crew members to ensure safety, service excellence, and regulatory compliance.
• Delivered premium customer service and managed diverse passenger interactions in high-pressure environments.
• Resolved passenger issues and operational challenges efficiently using strong problem-solving abilities.
• Handled conflict resolution and maintained calm, professional communication during difficult situations.
• Maintained detailed reports and documentation while ensuring adherence to safety protocols.
• Collaborated with pilots, ground staff, and operations teams to ensure seamless flight operations.
• Adapted to irregular schedules and demanding environments while maintaining performance standards.

12th Grade in Commerce (Economics & Business) – Kendriya Vidyalaya Hebbal (2017)