Kashyap

I am Currently working as a Project Manager - IT at Perito Techno Solutions, I've completed & passed the Cisco Certified Network Associate (CCNA) exam. Primary help desk technical assistance and troubleshooting on IT platform. Setting up, configuration and organization of Cisco IT infrastructure including switches, routers, VOIP systems, firewalls and network protocols, People management, information system audit, customer relationship management, IT security awareness training, project management training, IT management, vendor management, o365 administration, IT project planning, SSO, IT audit, policies & procedures, infrastructure management, inventory management, project management.

Project Manager at Perito Techno Services Pvt Ltd (2023-05 – Present)

• Manage shared folder and devices through permission.
• Installation of all the software as per the client's requirement
• Local, Server and Network Printer configuration, troubleshooting.
• Good Oral & E - mail communication skills.
• Provide assistance for queries related to computer software and hardware.
• Understanding of IT Operations Management.
• Managing tickets assignments to engineers & assignments to relevant support groups.
• Ability to prioritize, schedule workload and work under pressure.
• Provides MS Office support, MS Outlook 2010,2013,2016,2019 and O365 support.
• To coordinate with multiple teams and drive actions to issue closure within timelines.
• Knowledge about BMC Remedy Ticketing Tool.
• Team Management & presentation skill.
• Resolving connectivity, file sharing and firewall related problems – Very basic.
• Install Application Software, Antivirus & Update definition patches.
• Resolving user queries remotely using remote assistance & Remote Desktop.
• Managing Service desk tool for reporting and incident logging.

End User Support L2 at Solid Systems Global (2022-07 – 2022-09)

• Manage shared folder and devices through permission.
• Installation of all the software as per the client's requirement
• Local, Server and Network Printer configuration, troubleshooting.
• Good Oral & E - mail communication skills.
• Provide assistance for queries related to computer software and hardware.
• Understanding of IT Operations Management.
• Managing tickets assignments to engineers & assignments to relevant support groups.
• Ability to prioritize, schedule workload and work under pressure.
• Provides MS Office support, MS Outlook 2010,2013,2016,2019 and O365 support.
• To coordinate with multiple teams and drive actions to issue closure within timelines.
• Knowledge about BMC Remedy Ticketing Tool.
• Team Management & presentation skill.
• Resolving connectivity, file sharing and firewall related problems – Very basic.
• Install Application Software, Antivirus & Update definition patches.
• Resolving user queries remotely using remote assistance & Remote Desktop.
• Managing Service desk tool for reporting and incident logging.

Customer Support Engineer at Future Businesstech India Pvt. Ltd. (2019-06 – 2022-09)

• Resolving connectivity, file sharing and firewall related problems – Very basic.
• Configuring wireless modem and resolving Internet connectivity problems.
• Configuring Matrix IP phone (Sparsh VP110).
• Providing network administration and support.
• Managing OS Ticketing tool for reporting and incident logging.
• Helping customers with their network related issues.
• Troubleshooting Desktop, Laptop, Workstation & LAN.
• Configuring and troubleshooting mail client.
• Install Application Software, Antivirus & Update definition patches.
• Resolving user queries remotely using remote assistance & Remote Desktop.

Helpdesk Support Engineer at Microsense Networks (2018-11 – 2019-04)

• Network connectivity, Monitor network performance and troubleshoot problem, Managing Service desk tool for reporting and incident logging, configured different hardware in network such as Cisco switches, Mi-Fi Devices, and Ruckus, using PRTG monitoring tool and The DUDE application

B.Com in Commerce – Mumbai University (2017)

12th in English – Maharashtra (2014)

10th in English – Maharashtra (2012)