Kasiri Abdul Razak

Jewellery Sales Executive with over 18+ years of experience guiding customers to premium gold, silver, diamonds, rings, and accessories. Expert in boosting sales through personalized recommendations for weddings and festivals, tracking market trends, ensuring error-free billing and GST compliance, training staff, resolving complaints swiftly, educating on purity and care, and optimizing store layouts and stock. Proven track record in driving loyalty, upsells, and footfall.

Fluent in Hindi and Gujarati. Seeking a challenging Customer Experience role with greater responsibility.

Jewelry Showroom Sales & Operations - Saifee Gold Plaza - Junagadh

(2008-01 - 2025-12)

Jewelry Showroom Sales & Operations.

• Guided customers daily to gold, silver, diamond, and designer jewellery with personalized picks based on budget and occasions like weddings or festivals.
• Tracked trends, competitor pricing, and seasonal rushes like Diwali; advised team on stock to lift upsells.
• Managed high-volume daily billing using cash, UPI, cards, and invoices with 100% error-free accuracy over 18 years.
• including festive peaks handling 50+ transactions/day, while ensuring full GST compliance and seamless financial reporting.
• Trained new staff on authentication, polishing, and top-tier service, cutting onboarding time and boosting customer satisfaction.
• Managed weekly SKU updates, optimized displays for impulse buys, and nailed audit accuracy.
• Resolved complaints fast like sizing or purity issue turning them into loyalty and top feedback.
• Educated buyers on hallmarks, purity, care, and certifications to drive premium package and warranty sales.
• Kept store spotless, redesigned displays, themes, and boosted footfall with engaging layouts.
• Coordinated seamlessly with in-house designers and back-office teams to align on custom orders.
• Gathered and shared customer feedback with management on pricing strategies and stock replenishment.
• Coordinating with designers, and back-office staff Sharing feedback with management on pricing and stock

SSC - 10th - Saurashtra university (2003)

HSC - 12TH - Saurashtra university (2005)