Kasthuri R

Detail-oriented finance and operations professional with over 6 years of cumulative experience in reconciliation, client operations, and investment banking services. Proven expertise in suspense and cash accounting reconciliation, bank statement matching, MasterCard processing, and client indication operations. Demonstrated ability to manage cross-functional tasks in high-pressure environments and maintain strong client and internal stakeholder relationships.

Reconciliation Specialist - JPMorgan Chase & Co.

(2021-06 - 2022-11)

• Supervised a team ensuring timely and quality deliverables across accounting and reconciliation workflows.
• Trained and mentored new associates, evaluating performance against responsibility-based deliverables and quality standards.
• Conducted end-to-end cash and MasterCard reconciliations, identifying discrepancies in transaction records and resolving them through detailed investigation and follow-up.
• Verified settlement files from agents against internal records to ensure accurate payment alignment with established calculation methods and client requirement.
• Reviewed billing feeds for accuracy in fee and charge postings, validating them against business agreements and basic accounting rules.
• Investigated suspense accounts to support accurate financial reporting and third-party payment execution, ensuring correct funding and posting outcomes.
• Generated reports to support regulatory compliance and management decisions, ensuring timely delivery of accounting outputs.
• Acted as a liaison between Finance and Product teams to facilitate efficient communication and resolution of operational queries tied to investment and operational transaction processing.
• Performed daily review of line-of-business feeds to the banking platform for booking of fees and charges, ensuring billing invoices were in line with agreed business terms and client requirement.
• Produced periodic and ad-hoc reports required by regulatory requirements or management information, maintaining audit-ready documentation for each transaction.

Reconciliation Specialist - State Street HCL

(2019-01 - 2020-09)

• Performed daily cash reconciliations and ensured timely processing of matching and coding tasks for accurate outcomes.
• Monitored data feeds and addressed BAU operations including exception and manual entry processing to maintain bank statement alignment.
• Delivered daily/weekly reports for clients and handled follow-up of unresolved exceptions, ensuring adherence to responsibility and service timelines.
• Led second-level escalations for unresolved aged breaks and updated SOPs with process changes to reduce repeat transaction issues.
• Conducted team huddles, tracked error metrics, provided training to new hires, and ensured accurate client reporting including MIS and Hyper Care reports.
• Performed internal daily/weekly/monthly reporting on (SOD/EOD) volume, IMT, and errors to support accounting controls.
• Reviewed periodic follow-up/chasers of breaks, ensuring timely resolution and correct transaction posting.
• Built healthy client relationships by delivering reconciliations on time and with quality in line with client requirement.
• Conducted follow-up meetings with break owners for updates and resolution, ensuring accountability for each outstanding transaction.

Operations Analyst - TATA CONSULTANCY SERVICES (Morgan Stanley)

(2015-11 - 2019-01)

• Provided setup, reviewed new position reports and distributions, and maintained indicative valuation reports for mutual fund and fixed income instruments using IPA and internal systems.
• Handled trade life cycle data, ensuring mark-to-market valuation compliance and processing accuracy for investment and capital market activities.
• For new trades, liaised with Morgan Stanley front office to obtain additional information required, such as spreads, to support mark-to-market valuations and correct transaction processing.
• Ran and distributed daily, weekly, and monthly KRI/KPI reporting and control packs by creating metrics to capture the number of new requests, threshold breaches, statements dispatched, risk identified, and outstanding issues and queries, including dividend-related and valuation exceptions.

Customer Service Officer - AXIS BANK PVT LTD

(2014-07 - 2015-11)

• Oversaw daily branch operations ensuring audit compliance and customer service excellence with a focus on accurate accounting deliverables.
• Resolved customer queries efficiently while handling sensitive banking deliverables and ensuring correct transactions.
• Promoted cross-selling of financial products such as CASA, DEMAT accounts, insurance, and loans, supporting customer needs and client requirement.
• Ensured customer delight through end-to-end resolution to customer queries/instructions, maintaining ownership of each request's responsibility and closure.

Bachelor of Commerce - Bank Management - Ethiraj College for Women – University of Madras (2014)