Katelyn Martinez

Dedicated healthcare and administrative professional with experience in medical reception, patient scheduling, insurance verification, referrals, authorizations, electronic health records, and patient communication. Recently completed Phlebotomy training with knowledge of venipuncture, capillary puncture, specimen collection and processing, infection control, patient identification, medical terminology, HIPAA compliance, and laboratory safety. Fluent in English and Spanish.

Medical Receptionist - Salem Rehabilitation

(2024-01)

• Welcome and check in patients while providing professional, compassionate customer service.
• Verify insurance eligibility, benefits, and coverage; process authorizations and referrals.
• Schedule, reschedule, and confirm appointments; collect copayments and process payments accurately.
• Maintain accurate patient records in Electronic Health Record (EHR) systems.
• Review chart notes and coordinate secure transmission of medical records to referring providers and specialists.
• Communicate with patients in person, by phone, mail, and online platforms; resolve questions regarding appointments, insurance, and procedures.
• Collaborate with healthcare providers and administrative staff to support efficient operations and quality patient care.

Office Manager - Bonaventure of Salem

(2022-01 - 2024-12)

• Managed daily administrative operations including word processing, payroll preparation, supply requisitions, filing, and clerical support.
• Coordinated clerical activities and employees; assisted the Executive Director with administrative and operational responsibilities.
• Supported community events, tours, marketing initiatives, and bookkeeping activities.

Nanny/Caregiver - Various Locations, Oregon - Oregon

(2016-01)

• Provided attentive, dependable care while prioritizing children's safety and well-being.
• Prepared meals, maintained clean and sanitary environments, and supported educational and developmental activities.
• Communicated with parents and guardians regarding progress, concerns, and individual needs.

Child Care Provider - Salem Academy

(2019-01 - 2021-12)

• Supervised groups of children during educational activities, meals, and play while maintaining safe, hygienic environments.
• Communicated with parents and guardians and supported meal preparation and dietary requirements.

Barista - Dutch Bros

(2021-01 - 2023-12)

• Provided personalized customer service, processed orders and payments accurately, and maintained organized work areas.
• Handled opening and closing responsibilities in a fast-paced environment.

Cashier - Safeway

(2021-01 - 2022-12)

• Provided customer service, processed cash and card transactions accurately, and balanced registers.

Farmhand - Midway LLC

(2020-01 - 2021-12)

• Provided daily animal care, monitored animal health, maintained safe work areas, and assisted customers and product sales.

Package Handler - FedEx Ground Package System

(2023-01 - 2023-08)

• Sorted, organized, and labeled packages accurately while collaborating with team members to meet dispatch deadlines.

Graduate - Hairstyling - Tangled Ends Hair Academy (2022-01)

Graduate - McNary High School (2018-01)