Customer Service Officer
Customer Service Officer and Customer Relationship Manager with experience in enhancing client satisfaction and streamlining service workflows. Expertise includes direct customer support, fashion consulting, and production coordination, focused on optimizing service delivery and improving operational efficiency within fast-paced environments.
customer service officer - akasa air - Mumbai
(2026-03)
Provided direct customer service to passengers, resolving inquiries and ensuring a positive travel experience. Maintained up-to-date knowledge of airline policies and procedures to deliver accurate information. Facilitated smooth check-in and boarding processes, managing passenger flow efficiently. Handled passenger feedback and complaints, implementing solutions to enhance satisfaction.
fashion consultant executive - gazal gupta
(2025-12 - 2026-04)
Guided clients through fashion and fashion selections, offering personalized styling advice and product knowledge. Managed client consultations and appointments, ensuring a high level of personalized service. Facilitated sales processes, contributing to revenue growth through expert recommendations. Addressed customer needs and preferences, enhancing the overall shopping experience.
fashion consultant - houseoffett
(2025-06 - 2025-12)
Advised customers on fashion trends and product features, supporting purchasing decisions. Processed sales transactions and managed inventory displays to optimize store appearance. Resolved customer issues and inquiries promptly, ensuring service satisfaction. Contributed to a positive shopping environment through proactive engagement and assistance.
customer relationship manager - rn fashion ltd - London
(2025-02 - 2025-05)
Cultivated strong customer relationships through proactive communication and support. Managed customer accounts and addressed service requests, ensuring timely resolutions. Analyzed customer feedback to identify improvement areas in service delivery. Implemented strategies to enhance customer loyalty and retention across service interactions.
production associate - soumen international
(2024-11 - 2025-12)
Coordinated production schedules and monitored manufacturing processes to meet deadlines. Ensured quality control standards were met throughout the production cycle. Assisted in managing raw material inventory and supply chain logistics. Supported production teams in resolving operational challenges to maintain workflow efficiency.
apparel internship - the rajlakshmi cotton mills pvt ltd - L.R.Sarani
(2024-06 - 2024-09)
Supported apparel production processes, gaining exposure to various manufacturing stages. Assisted in quality checks of garments and material inspections. Contributed to production planning and inventory management tasks. Learned about fashion industry workflows and operational best practices.
textile internship - kothari processors pvt. ltd. - Sānkrāil
(2023-06 - 2023-07)
Observed textile manufacturing processes, from raw material to finished product. Assisted in basic quality assurance procedures for textile goods. Gained insights into production workflow and machinery operations. Supported team members in various textile production tasks.
textile internship - vivid clothing pvt. ltd.
(2022-06 - 2022-07)
Participated in textile production activities, learning about fabric creation. Aided in the inspection of textile products for defects and quality. Understood the fundamentals of textile industry operations and supply chain. Contributed to minor tasks within the textile production environment.
national institute of fashion technology mumbai (2021-08 - 2025-06)
national institute of fashion technology india (2020-09 - 2025-01)
dav public school midnapore (2014-01 - 2020-01)
dav public school midnapore (2014-04 - 2020-01)
