Kathirvel P

ServiceNow CMDB and Configuration Management professional with experience in CMDB governance, CI lifecycle management, Discovery, Service Mapping, data quality, and Common Service Data Model (CSDM) alignment. Skilled in improving CMDB health, infrastructure visibility, reconciliation, audit readiness, and ITIL-aligned service-management processes across enterprise environments. Experienced in cross-functional coordination, KPI and SLA reporting, issue remediation, process documentation, and continual service improvement.

Assistant Manager at Atos Global IT Solutions and Services Private Limited (2022-08 – Present)

ServiceNow CMDB, Configuration Management, Discovery, Data Quality, and Governance. Manage enterprise configuration-management and IT infrastructure processes in accordance with ITIL practices, strengthening operational consistency, governance, and service delivery.

Support

ServiceNow CMDB and ITSM operations across global client environments in the North American and UK regions, including Honda, ISS UK, Ashland, Schneider Electric, and INEOS Composites.

• Administer CI lifecycle and data-governance activities by validating attributes, ownership, operational status, class alignment, and relationships against CSDM and organizational standards.
• Optimize Discovery schedules, service-mapping activities, and reconciliation processes to improve infrastructure visibility and preserve reliable CMDB records.
• Identify duplicate, stale, orphaned, and incomplete CIs; coordinate remediation with CI owners and server, network, database, application, and cloud teams.
• Partner with Incident, Change, Request, and Problem Management teams to ensure trusted configuration data supports impact assessment, root-cause analysis, change planning, and service restoration.
• Monitor CMDB health indicators, SLA performance, and remediation progress; prepare structured dashboards and reports covering completeness, correctness, compliance, and recurring risks.
• Investigate Discovery failures and data-quality exceptions, document findings, coordinate corrective actions, and track issues through closure.
• Contribute to governance reviews, audit-readiness activities, control validation, and continual service-improvement initiatives across configuration-management processes.
• Maintain standard operating procedures, process documentation, operational trackers, knowledge articles, and audit evidence to support consistent execution and knowledge transfer.
• Communicate operational risks, dependencies, data-quality trends, and improvement recommendations to technical and business stakeholders through clear status updates.

Bachelor of Engineering in Electrical and Electronics Engineering – Rajalakshmi Institute of Technology (2018 – 2022)