Kaushal Choudhary

Detail-oriented Content Moderator with 1 year of experience at Concentrix, working on the Twitter process. Skilled in reviewing user-generated content to ensure compliance with community guidelines, identifying policy violations such as spam, abuse, and sensitive material. Proven ability to maintain high accuracy and meet performance targets in a fast-paced environment. Strong analytical thinking, quick decision-making, and commitment to maintaining a safe and positive user experience.

Content Moderator - Concentrix Daksh Services Pvt Ltd - Gurgaon, Haryana

(2024-12 - 2025-12)

• Moderated high-volume user-generated content (text, images, videos) on Twitter, ensuring strict adherence to platform policies and community standards
• Identified and actioned policy violations including spam, abuse, hate speech, and sensitive content with high accuracy
• Consistently achieved productivity and quality KPIs (SLA, AHT, accuracy benchmarks) in a fast-paced environment
• Applied strong analytical judgment and decision-making to handle complex and sensitive moderation cases
• Maintained data confidentiality and followed compliance protocols while handling user information
• Collaborated with quality and policy teams to stay updated on guideline changes and improve moderation outcomes

Bachelor of Computer Applications - BCA - Invertis University (2024)