Kaushal Prajapati

IT Executive - IT Infra Department. Manage, maintain, and support an organization's computer systems, networks, and software to ensure operational efficiency and security. Troubleshooting technical issues, installing hardware/software, securing data, and supporting users.

IT Executive - Sobha Limited

(2021-08)

• Diagnose and repair desktops, laptops, printers, scanners, and peripherals.
• Coordinate with vendors for AMC, warranty claims, and repairs.
• Maintain IT asset inventory and hardware records.
• Perform preventive maintenance of systems and devices.
• Install, configure, and update operating systems, antivirus, and business applications.
• Troubleshoot software issues for desktops, laptops, printers, and users.
• Maintain software licenses and ensure compliance.
• Provide end-user technical support for ERP, MS Office, Outlook, and other applications.
• Install, configure, and maintain LAN/WAN networks, routers, switches, firewalls, and Wi-Fi systems.
• Monitor network performance and troubleshoot connectivity issues.
• Manage IP addressing, DNS, DHCP, VPN, and internet lease lines.
• Install, configure, and maintain CCTV cameras, DVR/NVR systems, and monitoring software.
• Troubleshoot camera/network recording issues.

IT Executive - Riddhi Corporate Services Limited

(2020-01 - 2021-08)

• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Troubleshoot hardware, software, and network-related issues.
• Provide support for operating systems such as Windows 10 and Windows 11.
• Configure and troubleshoot email clients like Microsoft Outlook.
• Manage user accounts, passwords, and permissions in Active Directory.
• Provide remote support using tools such as AnyDesk or TeamViewer.
• Diagnose and resolve basic network issues (LAN/Wi-Fi, IP configuration, DNS).
• Install and update software applications and antivirus tools.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain documentation of issues, solutions, and asset inventory.
• Diagnose Configure Router and Switch for LAN and internet access.

System Assistant - Shree Ram New Horizons Limited

(2012-01 - 2019-09)

• L1 support for Linux servers and escalate complex issues to L2/L3 teams.
• Monitor system health, performance, and availability using monitoring tools.
• Handle basic Linux administrative tasks such as user management, disk checks, and file permissions.
• Basic Linux commands (e.g., cd, ls, chmod, Chown, df, PS, top, systemctl).
• Knowledge of remote access tools (SSH).
• Basic knowledge of networking concepts (IP, DNS, ping, traceroute).

Desktop Support Engineer - HCL Infosystems Limited

(2008-01 - 2011-12)

OJT

• Assembling and Troubleshoot Computer Hardware.
• Formatting and Install Windows (Xp, vista, 7, 8).
• Configuration & Maintain of Outlook Express and Microsoft Mail Email Account.
• Install Local and Network Printer.

Diploma - K D Polytechnic, Patan (2008)

12th - Gujarati - Gujarat (2005)

10th - Gujarati - Gujarat (2003)