Kaushi Thilakarathna

A highly motivated and results-driven professional with over 7 years of experience in healthcare operations, specializing in medical billing, patient account reconciliation, data verification, and quality assurance. Proven leadership skills as a team lead with strong attention to detail, problem-solving abilities, and a commitment to delivering accuracy and efficiency. Currently enhancing my knowledge with a Diploma in Hospitality Management, showcasing my versatility and eagerness for continuous learning and development.

Fluent in Sinhala, English, and Japanese, with excellent communication and interpersonal skills.

Team Lead - Billing, VOB & Patient AR Quality Assurance - Legacy Health LLC - Kandy, Sri Lanka

(2023-05 - 2025-02)

• Led a cross-functional team managing billing and verification processes with a focus on accuracy and compliance.
• Conducted quality audits to improve patient AR workflow and reduce claim rejections.
• Streamlined communication between billing and insurance departments for improved turnaround time.
• Trained new recruits on medical billing systems and VOB protocols.

Senior Executive - VOB (Verification of Benefits) [Team Lead] - Legacy Health LLC - Kandy, Sri Lanka

(2022-01 - 2023-05)

• Oversaw benefit verification processes ensuring all data was accurately captured before claim submissions.
• Supervised a team of VOB agents, providing performance feedback and support.
• Maintained consistent accuracy standards while handling high volumes of patient insurance data.

Senior Executive - Billing Department - Legacy Health LLC - Kandy, Sri Lanka

(2019 - 2021)

• Processed complex medical billing claims in accordance with payer requirements.
• Communicated with insurance companies to resolve claim denials and payment issues.
• Supported cross-department collaboration to improve claims processing efficiency.

Data Verification Executive - Legacy Health LLC - Kandy, Sri Lanka

(2018 - 2019)

• Verified patient and medical information to ensure correctness prior to billing.
• Maintained confidentiality and compliance with data protection protocols.
• Provided administrative support to the billing department, reducing data errors by 20%.

Data Verification Executive - Med Source - Kandy, Sri Lanka

(2017 - 2018)

Diploma - Hospitality Management - STEI College (2023 - 2025)

Higher Diploma - Management Information Systems - Infortec International University College

Language Studies - Japanese Language - SM Language Center

Advanced Level Examination - General Certificate of Education (2015 - 2015)

Ordinary Level Examination - General Certificate of Education (2011 - 2011)