Journal Administrator – Research Content Operations at Elsevier (2023-06 – 2024-02)
- Worked as a Journal Administrator handling technical check of the manuscript and editor assignments for the journals like Data in brief, New Microbes New Infections, Journal of Engineering Dynamics Control, Journal of Sound and Vibration.
- Provided the support for the Quantum tool in the editing process for align the online manuscript in a viewable format.
- Downloaded the copy-editing files and coversheet for the journal American Journal of Ophthalmology from the Production Tracking system and shared the files to the respective Journal Manager on biweekly basis.
- Shared the Weekly report for the journal Data in Brief containing some author email details to the publisher in order to initiate discussion forum on a biweekly basis.
- Being an ERG member, was appointed as program coordinator in the D&I event conducted by ERG (Enabled Resources Group) team and guided the team to conduct the event in well-organized way.
Intern at Western Digital (2021-08 – 2022-06)
- Interned as a Quality Assurance analyst in Global Ops team. Learnt about quality tools and did the data validation for internal audits of the audit management systems.
- Prior to this had also been trained by v-shesh group for a period of 6 months on topics around hardware domain and business communication skills
Billing Analyst – General Billing Ops Associate at Accenture (2017-04 – 2020-08)
Had worked as Billing Analyst in Accenture for almost 3.5 years for a European client Orange Business Services assisting in billing for their networks services which they provide across the globe.
- Dealt with dispatch and delivery of invoices for the customer and tally their accounts.
- Had worked in order processing team support for APAC region using GOLD tool which has the order details to bill invoice for customer for the network service used in client network through CUBS
- Supported dispatch activities where invoices were sent to customer through post and courier services.
- Was the Special Point of Contact (SPOC) for handling anomalies report against billing activities.
- Had been SPOC for raising credit in separate GIFT tool for French billing customers.
- Had been SPOC for handling RFB tickets in the team which has been in Credit request and application.
- Received appreciation award for best performance for the month of March 2019
HR Support Help Desk – Associate Business Professional at Computer Science Corporation (CSC) (2014-07 – 2015-10)
- Worked as a HR handling H2R (Hire to Retire) workflow supporting activities linking employee from hiring to separation from the company or retirement.
- Additional activities include tackling email activities addressing all employee queries in stipulated time limit.
- Supported payment processing method and payroll recoveries queries using SAP HCM tool
- Has been part of on-boarding team support and assistance to new joiner formalities like profile creation in workday tool and document verification
- Had received an appreciation for addressing highest email queries per day
