Kaustav Sengupta

HR Operations and HR Shared Services professional with 15+ years of overall experience, including 8+ years in HR operations, employee lifecycle management, HRIS support, SAP SuccessFactors Employee Central, Oracle HCM, payroll coordination and global stakeholder management. Experienced in employee master-data validation, onboarding/offboarding, HR documentation, service-request resolution, process adherence, operational reporting and transition support for US and Canadian HR services. Led a 5-member operations team and maintained 98% SLA compliance.

Brings transferable capabilities relevant to HR technology implementation support, business-process validation, issue tracking, user support and rollout readiness. Direct hands-on SAP configuration experience in Job Information, time off adjustments, Compensation, Benefits and Payroll is not claimed.

Senior Process Associate at Capgemini Technology Services India Pvt. Ltd. (2018 – Present)

• Support SAP SuccessFactors Employee Central activities, including employee information maintenance and HR master-data validation. Employee Central operations, employee master-data maintenance, data validation and HRIS support.
• Manage onboarding and offboarding activities for employees across the US and Canada, ensuring timely completion and adherence to defined processes.
• Coordinate HR operational activities across HR, payroll and supporting teams; track dependencies, pending actions and service requirements. Time Off adjustments in Employee Central & Replicon.
• Handle high-volume AskHR/HR service requests, supporting timely issue resolution and maintaining 98% SLA compliance.
• Maintain employee contracts, HR documentation and supporting records with a focus on accuracy, confidentiality and process compliance.
• Coordinate payroll inputs, recurring operational reports and HR data requirements with relevant stakeholders; this is payroll coordination rather than SAP Payroll configuration.
• Validate HR data and process steps, document exceptions, escalate issues to appropriate teams and follow through on resolution.
• Support process transitions and implementation-related changes through activity coordination, stakeholder communication and operational readiness support.
• Lead and coordinate a 5-member operations team, supporting workload allocation, issue resolution and service delivery.
• Use of MS Office, Excel, SharePoint, ServiceNow and HR systems to maintain records, track requests, prepare reports and support process governance.
• Process validation, exception documentation, issue tracking, escalation and outcome follow-up; transferable to structured testing and UAT support.
• HR documentation, process adherence, SLA/KPI monitoring, productivity reporting and service governance.

Transactional Research Analyst at Tata Consultancy Services (2015 – 2018)

• Conducted US background verification activities while maintaining accuracy, process compliance and timely completion.
• Prepared daily productivity and operational reports to monitor performance against defined targets.
• Coordinated with stakeholders to resolve process exceptions and close pending activities within expected timelines.
• Supported structured workflows involving multiple teams, deadlines and process dependencies.

Process Associate at Genpact India Pvt. Ltd. (2012 – 2015)

• Supported Accounts Payable operations, including invoice processing, vendor queries, payroll-related activities and Oracle R12 processing.
• Coordinated urgent queries with banks and internal stakeholders to support timely resolution.
• Identified and supported resolution of duplicate-payment issues; processed invoice reclassifications and debit/credit notes.

Customer Support Executive at BNKE Solutions (2011-08 – 2012-03)

• Managed customer support and B2C sales activities while meeting daily targets and maintaining service quality.

Bachelor of Commerce (B.Com.) – Prafulla Chandra College, Calcutta University (2010)

12th Standard – Hirendra Leela Patranavis, Delhi Board (2007)

10th Standard – Hirendra Leela Patranavis, Delhi Board (2005)