Customer Care & Sales Specialist
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Experienced BPO professional with a strong background in customer care and sales, working with international clients via voice support. Skilled in handling customer inquiries, resolving issues efficiently, and driving sales through effective communication. Adept at maintaining high service standards, meeting targets, and ensuring customer satisfaction in fast-paced environments.
Experienced in handling inbound customer calls for leading MNCs like Concentrix Pvt Ltd and Tech Mahindra Ltd, resolving billing queries promptly to ensure customer satisfaction. Proactive in identifying sales opportunities and meeting targets while collaborating with cross-functional teams for efficient issue resolution.
Completed HSC with a strong foundation in communication, problem-solving, and analytical skills, which are essential for customer service and sales roles. Equipped with the ability to handle queries efficiently, interact professionally, and adapt to dynamic work environments.
