Sr Technical Service Engineer at Fresenius Medical Care India Pvt Ltd (2015-10 – Present)
Providing onsite installation, demonstration, troubleshooting, repair and maintenance of Hemodialysis Machines and Water RO Plants Systems for customers. Developed technical solutions to resolve customer issues and implemented preventive maintenance procedures to reduce downtime.
- Provided onsite installation & Demonstration of Hemodialysis Machines & Water RO Plants System for customers
- Performed troubleshooting, repair and maintenance of Hemodialysis machines & RO Plants Equipments models like 4008 (S),(NG),(B),(A),5008 Hemodiafiltration, Multifiltrate CRRT, Aqua B in Customer location
- Developed technical solution to resolve customer issues
- Implemented preventive maintenance procedures to reduce Downtime and improve performance levels
- Analyzed problems using advance diagnostic tools such as 90XL, HMED, IABP dialysate Conductivity & Temperature, Pressure measuring meters
- Installed upgrades on existing systems according to manufacture specification
- Created detailed documentation of Service activities performed at customer sites
- Maintained inventory control records for spare parts used during service calls
- Coordinated with vendors regarding warranty repairs or replacement Parts Orders
- Take AMC, CMC Service Contracts of Dialysis Machines from Customers
- Collaborated closely with internal teams including Sales, Support & Give Sales Leads of Dialysis Machines & other Disposable product to Sale Person
- Complet Target of Service revenue in time
- Ensured compliance with all relevant policies regulation and Standards
- Traveled to designated area on short notice to support customers by working weekends and overtime
Sales & Service Engineer at Allengers Global Healthcare Pvt Ltd (2013-02 – 2015-09)
Worked as Sales & Service Engineer providing after sales service & support including troubleshooting, repairs, maintenance, installation, demonstration & training. Managed entire sale cycle from lead generation through close of sale and maintained accurate records using CRM software tools.
- Provided after sales service & support including troubleshooting, repairs, maintenance, Installation, Demostration & training of ECG, EEG, EMG, PSG, TMT, & Patient Monitor
- Created detailed documentation for all sales activities including quotes, orders, invoices & follo up procedures
- Research industry trends to identify new business opportunities and develop strategies to increase market share
- Analyzed customer data to identify potential sales leads and generate reports as required
- Participated in tread shows, conferences, and other industry events to promote company products and service
- Managed the entire sale cycle from lead generation through close of sale
- Maintain stock of Medical Equipment Spare Parts
- Provided sales & technical support to channel partners
- Take AMC, CMC Service contract of Medical Equipments from Customers
- Maintained accurate records of all customers interaction using CRM software tools
- Prepared monthly progress reports outlining progress against goals set by management team
- Maintained accurate sales forecasting reports
Sales Engineer at Swagat Healthcare (2011-08 – 2013-01)
Worked as Sales Engineer at authorized dealership of DRAGER Medical, RMS Medical System, Plenumtek medical. Provided product demonstrations and technical guidance during installation process at customer sites.
- Provide product demonstration like Patient monitor, EEG, EMG, ECG, TMT, PFT, Syringe pump to potential customers in order to showcase features & benefits & sales above mention medical equipment to customers
- Create Sales Proposal for new & existing clients based on their individual needs
- Provide technical guidance during the installation Process at customer sites
