Kavi Nilavan

Product Management and Business Analysis professional with 8+ years of experience delivering enterprise SaaS solutions across Warehouse Management Systems (WMS), Transportation Management Systems (TMS), International Freight Forwarding (IFF), and Supply Chain Logistics. Proven expertise in requirement gathering, BRD/FRD preparation, user stories, stakeholder management, Agile delivery, UAT, API integrations, and end-to-end product implementation. Successfully led 35+ enterprise implementations, collaborated with global customers, and delivered measurable business improvements through process optimization, cross-functional collaboration, and customer-focused solution delivery.

Implementation Engineer – Product Management (WMS & Freight Forwarding SaaS) - New Age Software Solutions Pvt. Ltd. - Chennai

(2025-06)

• Lead end-to-end implementation of enterprise WMS solutions for U.S. bonded warehouses.
• Gather and analyze business requirements; prepare BRDs, FRDs, user stories, acceptance criteria, and process flows.
• Perform gap analysis and recommend scalable product enhancements.
• Configure Receiving, ASN, Put-away, Inventory, Picking, Packing, Shipping, Stock Transfers, Cycle Counting, and Replenishment.
• Collaborate with Product Managers, Engineering, QA, and customers throughout Agile delivery.
• Plan and execute UAT, deployments, go-live activities, and post-production support.
• Conduct product demonstrations, customer onboarding, and end-user training.
• Perform Root Cause Analysis (RCA) to improve product quality.

Assistant Manager - TVS Supply Chain Solutions Pvt. Ltd. - Chennai

(2025-03 - 2025-06)

IT Operation Lead - TVS Supply Chain Solutions Pvt. Ltd. (Sarbajira Software Pvt. Ltd.) - Chennai

(2022-03 - 2025-02)

• Managed production support and implementation for 35+ WMS & TMS projects across India.
• Reduced production incident resolution time by 40% through RCA and process improvements.
• Coordinated requirement analysis, UAT, release management, deployment, and hypercare.
• Maintained SLA compliance while leading customer escalations and cross-functional teams.

Service Desk Engineer (L2 Application Support) - Maruti Info Information Technology - Chennai

(2018-01 - 2022-02)

• Delivered L2 support for enterprise Warehouse Management Systems.
• Maintained 96% SLA compliance for business-critical applications.
• Supported change management, release management, and user training.

Bachelor of Engineering - Mechanical Engineering - VSA Group of Institutions, Anna University (2013 - 2017)