Kavish Verma

TRAVEL AND VISA CONSULTANT - Proglogix International Service

(2024-03 - 2026-03)

Managed visa processing and documentation, assisted with travel planning, and coordinated with embassies for a hassle-free travel experience.

CORPORATE CLIENT SUPPORT - IGT SOLUTIONS PVT LMT

(2022-10 - 2023-12)

Managed corporate client accounts, assisted with flight bookings, and resolved customer queries efficiently while maintaining high satisfaction.

Managed end-to-end travel operations including flight bookings, reissues, cancellations, and refunds using GDS (Amadeus).
Handled voluntary and involuntary changes, coordinating with airlines to ensure smooth resolution for travelers.
Acted as the first point of contact for clients, resolving queries via email, calls, and chat with a strong focus on customer satisfaction.
Provided accurate guidance on air fares, ticketing rules, and travel policies to corporate and individual clients.
Coordinated with airlines, consolidators, and internal teams for quick issue resolution and escalations.
Monitored and updated booking status, ensuring timely communication and transparency with clients.
Assisted in itinerary planning, fare optimization, and travel solutions tailored to customer needs.
Maintained high standards of documentation, compliance, and process accuracy in line with industry requirements.
Supported team operations including handling escalations and training new team members.
Managed multiple tasks efficiently in a deadline-driven and shift-based environment, ensuring service quality.

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