Kavita Nagare

Detail-oriented Insurance Operations Executive with 7+ years of experience in back-office operations, policy administration, underwriting support, renewals, endorsements, and customer grievance handling within the BFSI sector. Strong expertise in Oracle ERP systems, audit coordination, and cross-functional collaboration to ensure accurate, timely, and compliant insurance operations. Recognized for operational excellence, customer-centric approach, and consistent performance.

Assistant Manager – Insurance Operations at Star Health & Allied Insurance Co. Ltd. (2015-09 – 2022-09)

• Managed end-to-end insurance back-office operations including policy issuance, renewals, endorsements, and underwriting support.
• Processed fresh and renewal insurance proposals on Oracle ERP, ensuring accuracy and compliance with company guidelines.
• Handled branch-level tele verification cases, including PED, basic, and non-contactable cases, with timely follow-ups to meet TAT requirements.
• Coordinated with underwriting, technical teams, and branch managers to provide pre- and post-policy issuance support.
• Managed cheque realization processes through Oracle system to ensure smooth claim and refund processing.
• Addressed and resolved customer grievances received via email and walk-in customers; maintained structured MIS reports for audit purposes.
• Maintained detailed Excel records including policy numbers, customer details, request dates, and resolution timelines.
• Supported internal and external audits by ensuring proper documentation and process adherence.
• Delivered consistent positive customer experience by resolving issues professionally and efficiently.
• Demonstrated flexibility, adaptability, and reliability in handling high-volume operational tasks.

Accounts Assistant – Operations Support at VNS Industries Pvt. Ltd. (2014-08 – 2015-08)

• Entered purchase and sales transactions into ERP systems with high accuracy.
• Maintained sales and purchase ledgers, journals, and daily cash transaction records.
• Monitored daily communications and resolved internal operational queries.
• Assisted in maintaining accurate financial and operational documentation.

Accounts Assistant / Cashier / Billing Operator at Chintamani Jewelers (2012-02 – 2013-03)

• Handled bulk cash transactions and daily cashier reconciliation reports.
• Maintained petty cash records and coordinated daily bank fund transfers.
• Managed stock audit records and daily accounting entries in ERP systems.
• Ensured proper filing and documentation of operational records.

Bachelor of Commerce in Banking & Insurance – University of Mumbai

Higher Secondary Certificate – Birla College, Kalyan

Secondary School Certificate – AVM School, Kalyan