Kavita Selvakumar

Accomplished Assistant Manager with 12+ years of experience in shipping and export documentation, specializing in end-to-end documentation, customs clearance, invoicing, billing accuracy and team leadership. Recognized for driving process improvements, compliance adherence, and onshore coordination. Proven ability to lead cross-location teams, handle customer escalations, and implement strategic process solutions that enhance operational efficiency and client satisfaction.

Assistant Manager – Export Documentation & Logistics at WNS – ONE (2012-01 – Present)

• Managing a team of 35 members across three locations, leading the complete export documentation process from bill of lading to invoicing.
• Coordinate customs submissions, dock lock, and compliance documentation for both short and long transit shipments.
• Handle onshore and customer escalations, ensuring timely resolution and strengthening client relationships.
• Managed weekly KPI monitoring and track process turnaround times (TAT) to ensure operational efficiency.
• Reduced documentation errors by 15% through structured training and error-tracking mechanisms.
• Oversee special invoicing for VIP clients, ensuring adherence to customer SOPs and accuracy standards.
• Preparing debit/credit notes, and final bills based on shipping documents. Verify freight charges, surcharges, inland charges, customs duties, and taxes as per agreed contracts or quotations. Ensure correct application of Incoterms.
• Invoices to customers on time and handle queries or disputes. Coordinate with onshore teams for special billing requirements or exceptions. Follow company SOPs and audit requirements. Monitor error logs and take corrective actions to reduce invoice rejections or disputes. Ensure invoices meet customs, tax, and client compliance requirements
• Led the VVD Invoice Project (2024) from offshore side, successfully implemented and went live in production.
• Actively participate in new process transitions, UAT testing, and continuous process improvements.

Quality Analyst – Reports & Compliance at Hewitt Associates Pvt Ltd. (2011-01 – 2011-12)

• Prepared detailed reports and identified fraudulent transactions, ensuring compliance and reducing financial risk.
• Worked with QA Analyst team on PeopleSoft reports, retro pay calculations, and payroll accuracy testing.
• Ensured error detection and correction in employee paychecks, improving process compliance and accuracy.
• Supported audit readiness by preparing accurate financial and compliance reports.

Team Member at FIS Global Solution Pvt. Ltd. (2010-01 – 2011-12)

• Managed email and chat processes for O2 Telefonica UK, efficiently resolving customer queries and troubleshooting issues, enhancing overall customer satisfaction.

Customer Service Executive at Intelenet Global Services Pvt. Ltd. (2008-01 – 2010-12)

• Barclaycard UK | Preparing reports and identifying fraudulent transactions.

Bachelor's Degree in Accounting and Finance – Mumbai University (2008-01)