Kavitha D

Detail-oriented and results-driven professional with over 8 years of experience across utility services, background verification, and U.S. payroll operations. Proven ability to manage end-to-end processes, ensure regulatory compliance, handle client queries efficiently, and support team performance.

Global Service Specialist III (Payroll) - Paychex India - Bangalore

(2024-04)

• End-to-end U.S. payroll processing with full tax compliance.
• New hire onboarding and data management.
• Client query resolution and quality performance maintenance.

Specialist (Background Verification) - AEGIS (Startek) - Bangalore

(2018-11 - 2023-12)

• Verified education and employment records.
• Trained new hires and assisted team leads.
• Managed reports and priority cases.

Senior Executive (Utility Process) - Capita India Pvt. Ltd. - Bangalore

(2016-11 - 2018-10)

• Billing, invoicing, refunds, and client issue resolution.

M.Sc. - Biochemistry - Sri Sankara Arts and Science College, Madras University (2014-06 - 2016-04)

B.Sc. - Biochemistry - Sri Sankara Arts and Science College, Madras University (2011-06 - 2014-04)